Customer Service Representative

5 days ago


Fort Valley, Georgia, United States Drew Smith Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our State Farm Agent team, you will play a vital role in generating exceptional client experiences that drive the growth of our successful insurance agency.

Key Responsibilities:

  • Establish and maintain strong customer relationships through regular follow-up and communication.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options and promote the development of our business.
  • Collaborate with other agency team members to efficiently meet the needs of customers and drive business growth.

Requirements:

  • Dedicated to providing exceptional customer service and building strong relationships with clients.
  • Excellent communication and interpersonal skills to effectively relate to customers, answer their questions, and anticipate their needs.
  • Proactive problem-solving skills to resolve customer inquiries and concerns in a timely and efficient manner.

Benefits:

  • Competitive hourly pay plus commission/bonus structure.
  • Opportunities for growth and advancement within our agency.
  • Paid time off (vacation and personal/sick days).
  • Health benefits.
  • Valuable career-building experience in the insurance industry.

About Our Agency:

Drew Smith State Farm Agency is a leading provider of insurance and financial services in Fort Valley, GA. We help customers manage the risks of everyday life, recover from the unexpected, and realize their dreams. Our team is dedicated to providing exceptional service and building strong relationships with our clients.

Our Services:

  • Auto insurance.
  • Home insurance.
  • Life insurance.
  • Retirement planning.

Compensation:

$15.00 per hour.



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