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Patient Services Coordinator
2 months ago
This position is located within the Military Treatment Facilities under the Defense Health Agency (DHA). We are seeking a highly skilled and detail-oriented individual to join our team as a Contact Representative.
Job SummaryThe Contact Representative will be responsible for providing exceptional customer service to patients and their families, while also performing a variety of administrative tasks to support the smooth operation of our facilities.
Key Responsibilities- Assist patients and their families with various inquiries and concerns
- Provide information and assistance to patients and staff regarding medical procedures and services
- Coordinate travel arrangements and services for patients and their families
- Operate a personal computer to input, store, retrieve, and manipulate data
- Perform a variety of standard and non-standard clerical duties to support the operation of our facilities
- Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation
- A Personnel Security Investigation is required
- Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption
- Immunization screening is required
- Hepatitis B immunization is required for all positions with direct patient contact
- Successful completion of the 61-F4/340-F3 (physical evaluation board liaison officer) training and certification course within 180 days of the appointment and annually thereafter is preferred
- Current Civilian Employees of the Defense Health Agency (DHA)
- Interagency Career Transition Assistance Plan
- Land Management Workforce Flexibility Act
- Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
- Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible
- Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement
- Priority Placement Program, DoD Retained Grade Preference Eligible
- Veterans Employment Opportunity Act (VEOA) of 1998
FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.
Additional Information- Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration
- You will be required to provide proof of U.S. Citizenship
- One year trial/probationary period may be required
- Direct Deposit of Pay is required
- Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees
- Multiple positions may be filled from this announcement
- Salary includes applicable locality pay or Local Market Supplement
- If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet
- Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest
- Time-in-grade documentation: If you are applying for a higher grade and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstrates you meet the time-in-grade requirements (examples of appropriate SF-50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective date more than one year old)
