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Customer Engagement Specialist

2 months ago

Fort Stewart, Georgia, United States GameStop Full time

Position Overview:

The Sales Associate - Gaming Expert plays a vital role in delivering exceptional customer service experiences at GameStop. This position focuses on engaging with guests, understanding their gaming needs, and providing tailored solutions to enhance their shopping experience.

Key Responsibilities:

  1. Customer Interaction: Greet customers promptly and assist them with inquiries, ensuring a welcoming atmosphere. Address guest questions and concerns efficiently and courteously.
  2. Sales Excellence: Utilize effective selling techniques to identify customer needs and recommend appropriate products. Strive to exceed sales goals and promote special offers.
  3. Product Knowledge: Maintain a strong understanding of gaming products and services, sharing insights with customers to enhance their shopping experience.
  4. Transaction Processing: Accurately handle sales transactions and returns using the Point-of-Sale (POS) system, ensuring a smooth checkout process.
  5. Team Collaboration: Work closely with team members to maintain store organization and achieve sales targets. Assist in training new associates on store policies and procedures.
  6. Store Maintenance: Ensure the store is clean, organized, and visually appealing. Regularly restock merchandise and assist in inventory management.

Qualifications:

  • Must be at least 18 years of age.
  • Strong communication skills and a friendly demeanor.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Previous retail or customer service experience is preferred.
  • Knowledge of video games is a plus, but not required.

Core Competencies:

  • Guest Focus: Prioritize guest satisfaction and build lasting relationships.
  • Team Player: Collaborate effectively with colleagues to achieve common goals.
  • Sales Driven: Demonstrate a passion for sales and a commitment to meeting targets.

Join us at GameStop and be part of a team that values guest service and teamwork.