Verification Specialist

3 days ago


Tempe, Arizona, United States OneMain Financial Full time
Job Summary

We are seeking a highly skilled Verification Specialist to join our team at OneMain Financial. As a key member of our Centralized Verification team, you will play a critical role in ensuring the accuracy and timeliness of sub-prime consumer loan applications.

Key Responsibilities
  • Maintain thorough knowledge and understanding of OneMain Financial's policies and procedures, as well as state and federal laws.
  • Comprehensive understanding of verification workflow and ensure loan stipulations are distributed appropriately to meet cycle time expectations.
  • Verify identity, address, and social security number; employment, auto insurance, automobile value, lien and title verification; analyze proof of income and disposable income.
  • Provide escalation support on complex issues and identify anomalies or potential fraud risks.
  • Act as a liaison between internal and external customers and/or vendors, ensuring timely and accurate processing of loan stipulations.
  • Identify process improvement opportunities to increase efficient and effective loan stipulation verification.
Requirements
  • High School Diploma or GED plus 1 or more years in customer service.
  • Prior experience in verification processing and/or fulfillment.
  • Strong communication skills (oral, written, and interpersonal).
  • Excellent customer service skills.
  • High level of motivation to deliver results.
  • Demonstrated ability to accomplish results in a team-based environment.


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