Customer Service Specialist Sr.
7 hours ago
We are seeking a highly skilled and detail-oriented Customer Service Specialist Sr. to join our team at Arizona State University. As a key member of our Records and Enrollment team, you will be responsible for providing exceptional customer service to students, faculty, and staff, while also assisting with various projects and initiatives.
Key Responsibilities- Provide general information and convey university policies and procedures to students, faculty, staff, and the general public.
- Complete registration transactions and enrollment verifications, including transaction/discrepancy research and resolution in a timely manner.
- Analyze processes to resolve issues and improve customer experience.
- Act as liaison with departments and colleges to ensure seamless communication and collaboration.
- Oversee the processing of non-routine/complex issues and provide guidance to student workers.
- Assist with training and supervision of student workers to ensure they have the necessary skills and knowledge to perform their duties effectively.
- Associate's degree in a related field and two to three years of customer service experience in a frontline service environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
- Strong analytical and problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
- Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
- Experience with Microsoft Office applications and student information systems (e.g., PeopleSoft).
Arizona State University offers a comprehensive benefits package, including tuition reduction, low-cost health and life insurance, retirement program, paid time off, and wellness program. We also offer flexible work options, including alternative work schedules and hybrid remote work schedules.
About ASUArizona State University is a new model for American higher education, combining academic excellence, entrepreneurial energy, and broad access. We are committed to creating a diverse and inclusive environment that fosters innovation, creativity, and collaboration.
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Tempe, Arizona, United States Arizona State University Full time{"title": "Financial Specialist Sr.", "description": "Job SummaryWe are seeking a highly skilled Financial Specialist Sr. to join our team at Arizona State University. As a key member of our finance team, you will be responsible for providing financial oversight and management of federal grants and contracts, as well as discretionary accounts.Key...
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