Customer Service Representative
4 days ago
**Position Overview**
Samantha Ferrell - State Farm Agent is seeking a highly motivated and customer-focused professional to join their team as a Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional customer service and helping our business grow through value-based conversations and remarkable customer experiences.
**Responsibilities**
- Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Utilize a customer-focused, needs-based review process to educate customers about insurance options and provide personalized recommendations.
- Collaborate with the agent to establish and meet marketing goals, develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
- Maintain a strong work ethic with a total commitment to success each and every day.
**Benefits**
- Competitive salary plus commission/bonus structure
- Comprehensive health benefits package
- Profit-sharing opportunities
- Paid time off (vacation and personal/sick days)
- Valuable experience and growth opportunities within the agency
- Signing bonus up to $1000
**Requirements**
- Previous sales experience, preferably in outside sales or inside sales representative, retail sales associate, or telemarketing
- Successful track record of meeting sales goals/quotas
- Enthusiasm for the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
- Self-motivated and detail-oriented individual with a pride in getting work done accurately and timely
- Ability to obtain Property and Casualty license and Life and Health license
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