Patient Service Representative

6 days ago


Saint Paul, Minnesota, United States CVS Health Full time
Job Summary

CVS Health is seeking a skilled Patient Service Representative to join our team. As a Patient Service Representative, you will play a critical role in providing exceptional customer service to patients, physicians, and caregivers.

Key Responsibilities
  • Provide seamless onboarding experience for new infusion patients to CVS Specialty and Coram
  • Interact with patients, physicians, caregivers, and internal departments to answer questions, solve problems, and provide education
  • Maintain a working knowledge of insurance, healthcare, and processing of new referrals
  • Provide customer education and routine assessment and problem identification
Requirements
  • Minimum two years experience in customer service and/or healthcare environment
  • Minimum two years healthcare insurance coverage/benefit experience
  • Minimum one year experience working in Microsoft Office, specifically Excel, Outlook, and Word
Preferred Qualifications
  • Preferred experience working with healthcare insurance and medical terminology
  • Preferred Certified Pharmacy technician
Education

Verifiable High School diploma or GED is required

Benefits

CVS Health offers a comprehensive benefits package, including medical, dental, and vision benefits, 401(k) retirement savings plan, and employee stock purchase plan. Additionally, CVS Health provides a fully-paid term life insurance plan, short-term and long-term disability benefits, and numerous well-being programs.



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