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Customer Service Representative

2 months ago


Saint Paul, Minnesota, United States The Millennium Group Full time
Job Overview

The Millennium Group is seeking a highly motivated and detail-oriented individual to join our team as a Customer Support Specialist. As a key member of our operations team, you will play a critical role in providing exceptional customer service and support to our clients.


Key Responsibilities:
  • Provide top-notch customer service and support to clients via phone, email, and in-person interactions
  • Process and manage incoming mail and packages, ensuring timely and accurate delivery
  • Research and resolve unidentified mail and packages, ensuring they are delivered to the correct location
  • Operate scanning equipment and enter data into software programs with high accuracy
  • Utilize Microsoft Office skills to perform administrative tasks and maintain accurate records
  • Interact with clients in a professional and courteous manner, providing exceptional customer service
  • Work independently and as part of a team to achieve operational goals and objectives

Requirements:
  • High School diploma or equivalent required
  • Excellent communication and interpersonal skills, both written and verbal
  • Excellent attention to detail and accuracy required
  • Able to lift 50 pounds and perform physical tasks as needed

Preferred Qualifications:
  • Proficiency in Microsoft Office, including Word, Excel, and Outlook
  • Ability to handle confidential and sensitive information with discretion