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Customer Service Representative
2 months ago
The Millennium Group is seeking a highly motivated and detail-oriented individual to join our team as a Customer Support Specialist. As a key member of our operations team, you will play a critical role in providing exceptional customer service and support to our clients.
Key Responsibilities:
- Provide top-notch customer service and support to clients via phone, email, and in-person interactions
- Process and manage incoming mail and packages, ensuring timely and accurate delivery
- Research and resolve unidentified mail and packages, ensuring they are delivered to the correct location
- Operate scanning equipment and enter data into software programs with high accuracy
- Utilize Microsoft Office skills to perform administrative tasks and maintain accurate records
- Interact with clients in a professional and courteous manner, providing exceptional customer service
- Work independently and as part of a team to achieve operational goals and objectives
Requirements:
- High School diploma or equivalent required
- Excellent communication and interpersonal skills, both written and verbal
- Excellent attention to detail and accuracy required
- Able to lift 50 pounds and perform physical tasks as needed
Preferred Qualifications:
- Proficiency in Microsoft Office, including Word, Excel, and Outlook
- Ability to handle confidential and sensitive information with discretion