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Customer Service Representative

2 months ago


Saint Paul, Minnesota, United States Tax Airfreight Inc Full time
Job Summary

At Tax Airfreight Inc, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Specialist. This is a full-time position that requires a strong commitment to providing exceptional service to our customers.

Key Responsibilities:

  • Provide timely and effective customer care through various communication channels, ensuring a positive and professional experience for our customers.
  • Respond to customer inquiries and resolve issues in a prompt and efficient manner, utilizing strong problem-solving skills and attention to detail.
  • Enter customer orders accurately and efficiently, maintaining a high level of productivity and quality.
  • Collaborate with team members and supervisors to ensure seamless communication and effective problem resolution.

Requirements:

  • Maintain a positive attitude and professional demeanor when interacting with customers, both verbally and in writing.
  • Experience in customer service or a related field is preferred, but not required.
  • Strong written and verbal communication skills, as well as excellent telephone etiquette.
  • Excellent organizational, problem-solving, and follow-up skills.
  • Proficient typing and computer skills, with the ability to work effectively in a fast-paced environment.

About Us:

Tax Airfreight Inc is a privately owned, asset-based transportation and logistics company that prioritizes safety, training, and development within our workforce. We offer competitive market pay, benefits, growth opportunities, and a home daily policy to ensure our employees maintain a healthy work-life balance.