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Customer Service Representative
2 months ago
At Tax Airfreight Inc, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Specialist. This is a full-time position that requires a strong commitment to providing exceptional service to our customers.
Key Responsibilities:
- Provide timely and effective customer care through various communication channels, ensuring a positive and professional experience for our customers.
- Respond to customer inquiries and resolve issues in a prompt and efficient manner, utilizing strong problem-solving skills and attention to detail.
- Enter customer orders accurately and efficiently, maintaining a high level of productivity and quality.
- Collaborate with team members and supervisors to ensure seamless communication and effective problem resolution.
Requirements:
- Maintain a positive attitude and professional demeanor when interacting with customers, both verbally and in writing.
- Experience in customer service or a related field is preferred, but not required.
- Strong written and verbal communication skills, as well as excellent telephone etiquette.
- Excellent organizational, problem-solving, and follow-up skills.
- Proficient typing and computer skills, with the ability to work effectively in a fast-paced environment.
About Us:
Tax Airfreight Inc is a privately owned, asset-based transportation and logistics company that prioritizes safety, training, and development within our workforce. We offer competitive market pay, benefits, growth opportunities, and a home daily policy to ensure our employees maintain a healthy work-life balance.