Customer Service Representative

2 months ago


Kansas City, Kansas, United States Strategic Staffing Solutions Full time
Job Title: Customer Service - Connect Ambassador

Duration: 2 Month contract; opportunity to extend or convert to full-time.

Location: Kansas City, MO (ONSITE)

Pay: $21.14

Industry: Utility

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team as a Connect Ambassador. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and providing support to our partners' staff.

Key Responsibilities:

  • Engage with customers to create a positive experience and provide support to our partners' staff.
  • Greet customers and assess their needs.
  • Effectively answer basic questions and provide solutions.
  • Manage human traffic flow within the space.
  • Assist customers with payments and resolve any issues.
  • Collaborate with the facility team to resolve escalation-types and provide resolutions.
  • Perform other duties as assigned to support customer service needs.
  • Contribute to the effectiveness of community engagement by supporting the team in community outreach endeavors.
  • Assist with event preparation and tear-down, including internal and external stakeholders.
  • Support the team during extended outage situations.
  • Help develop workshops and seminars for community and customer groups.
  • Assist with opening and closing the facility, ensuring systems shutdown and the facility is secured.
  • Contribute to gathering data on the effectiveness of community events and customer feedback.

Requirements:

  • High school diploma.
  • Minimum 1-year experience working in a customer service field, preferably in a face-to-face service capacity.
  • Demonstrated experience working in a fast-paced environment.
  • Proficiency in working with Microsoft Office Suite.

Job ID: JOB-237842

Publish Date: 12 Sep 2024



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