Community Ambassador

3 hours ago

Kansas City, Kansas, United States Apple Full time
Community Specialist, Channel Retail

Kansas City, Kansas, United States

Sales and Business Development

At Apple, we're revolutionizing entire industries with our innovative technology and commitment to environmental sustainability.

As a Community Specialist, you'll be the face of Apple in our partner stores, building relationships with customers and partners to drive sales and growth.

You'll create excitement and build knowledge around Apple through training and demonstrations, showcasing our products and services to customers and partners.

You'll be a brand ambassador, responsible for influencing every aspect of the Apple experience, from merchandising to brand standards.

Key responsibilities include:

  • Representing Apple in multiple partner stores and helping customers develop relationships with our brand
  • Selling directly to customers, working closely with partners, and creating new owners of our products
  • Providing an amazing customer experience by showcasing our products, accessories, and services
  • Proactively seeking opportunities to expand awareness for new and existing customers
  • Leveraging your curiosity for technology and staying up to date on initiatives impacting the customer journey
  • Ensuring all Apple fixtures, product exposures, and merchandising elements are up to date and maintained according to Apple's standards
  • Aligning with your leader on weekly partner visits
  • Providing daily care and inspection of multiple points of sale according to guidelines and escalating issues for timely and effective resolution
  • Educating partners and customers by offering small in-store trainings, delivering demos, sharing the latest sales promotions, and encouraging adoption of the Apple platform
  • Distilling key themes, nuances, and insights from your store visits and sharing feedback with other Apple teams

Minimum qualifications include:

  • Typically requires a minimum of 1-2 years of related experience
  • Passion for helping customers and partners understand how Apple technology can enrich lives
  • Curiosity for continuous learning and eagerness to share knowledge with others
  • Outstanding customer focus
  • Excellent communication skills
  • Ability to educate, inspire, and influence others
  • Solid relationship building skills with the ability to become a trusted business partner at multiple points of sale

Preferred qualifications include:

  • High level of integrity, trust, and accountability
  • Strong self-motivation and ability to work independently in a fast-paced, constantly changing environment
  • Effective time management including ability to multitask, organize, and prioritize tasks
  • Ambition for driving sales results and recommending Apple solutions is desirable
  • Background in direct sales or solution-based selling is a plus

Additional requirements include:

  • Apple is an equal opportunity employer that is committed to inclusion and diversity
  • We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics

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