Customer Service Representative
5 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Associate at Security Bank of Kansas City.
Job Summary:The Customer Support Associate is responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and online conversations. This role requires a strong understanding of bank products and services, as well as excellent problem-solving skills and the ability to work in a fast-paced environment.
Key Responsibilities:- Provide timely and effective responses to customer inquiries and concerns via phone, email, and online conversations.
- Assist customers with account-related issues, including balance inquiries, transaction history, and account maintenance.
- Maintain a thorough understanding of bank products and services, including deposit products, interest rates, and online banking.
- Ensure confidentiality and integrity of customer information and transactions.
- Collaborate with internal teams to resolve customer issues and improve overall customer experience.
- High school diploma or equivalent required.
- 1-2 years of experience in customer service or a related field.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong understanding of banking products and services.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
Security Bank of Kansas City is an Equal Opportunity Employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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