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Customer Service Representative

1 month ago

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Job Title: Customer Support Associate

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Associate at Security Bank of Kansas City.

Job Summary:

The Customer Support Associate is responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and online conversations. This role requires a strong understanding of bank products and services, as well as excellent problem-solving skills and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Provide timely and effective responses to customer inquiries and concerns via phone, email, and online conversations.
  • Assist customers with account-related issues, including balance inquiries, transaction history, and account maintenance.
  • Maintain a thorough understanding of bank products and services, including deposit products, interest rates, and online banking.
  • Ensure confidentiality and integrity of customer information and transactions.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.
Requirements:
  • High school diploma or equivalent required.
  • 1-2 years of experience in customer service or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong understanding of banking products and services.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

Security Bank of Kansas City is an Equal Opportunity Employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.