Front Desk Operations Manager
4 weeks ago
Courtland Grand Hotel is a premier destination in the heart of Atlanta's downtown business district.
We are minutes from many of the city's largest event venues, including Mercedes Benz Stadium, Georgia World Congress Center, and State Farm Arena.
At Courtland Grand Hotel, we foster a family environment and celebrate the diversity and cultures represented by our associates through our Community Wall.
We show appreciation to our associates through recognition and reward programs, birthday and anniversary celebrations, annual parties, and monthly informational events.
We offer a comprehensive benefit package, including Medical, Dental, Vision, 401k, Life Insurance, Employee Assistance Program, Discounted Room Rate, Parental Leave, Daily Pay Program, and free parking.
We are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to still send in your information.
Key Responsibilities:
- Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service, and compliance with corporate/franchise policies and procedures.
- Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner.
- Communicate effectively both verbally and in writing to provide clear direction to staff.
- Assign and instruct guest service agents in details of work.
- Observe performance and encourage improvement.
Requirements:
- High school diploma required, college degree preferred.
- One year experience in customer service in hospitality or similar industry.
- Ability to effectively deal with internal and external customers.
- Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
- Ability to access and accurately input information using a moderately complex computer system.
Benefits:
- Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield.
- Vision insurance programs through EyeMed.
- Vacation, Sick, and Holiday programs.
- Pet insurance through the ASPCA.
- 401(k) Savings Plan with matching funds.
- Discounts through our 'YouDecide' and Hotel Room Discount programs.
We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
Courtland Grand Hotel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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