Veterinary Client Support Specialist

1 week ago


Lakewood, United States Synergy Pet Group Full time
Job Overview

Synergy Pet Group is an innovative organization dedicated to providing a diverse range of services and products within the pet care and veterinary sectors. Our mission is to ensure that pet families receive exceptional care at accessible prices throughout the nation.

We are in search of a Customer Support Specialist who possesses a strong background in customer service, attention to detail, and a passion for assisting both pets and their owners. This role is pivotal in enhancing the overall experience of our members.

Key Responsibilities

  • Serve as the primary point of contact for our members and prospective clients.
  • Handle a high volume of incoming communications via phone, email, and live chat.
  • Develop a comprehensive understanding of our offerings and operational procedures.
  • Assess and address the unique needs of each customer, managing their expectations effectively.
  • Take full responsibility for the customer journey, ensuring outstanding service delivery.
  • Exhibit empathy, foster relationships, and cultivate long-term customer loyalty.

Desired Attributes

  • A warm, approachable demeanor with a focus on customer satisfaction.
  • A genuine love for animals.
  • Excellent verbal and written communication abilities.
  • Strong active listening skills.
  • Proven aptitude for problem-solving.
  • Decisive and confident in decision-making.
  • Ability to adapt to changing circumstances.
  • Skilled in multitasking and prioritizing effectively.
  • Respectful and considerate towards colleagues, partners, and clients.
  • Experience in the pet or veterinary field is advantageous but not mandatory.

Benefits of Working with Us

  • Supportive and collaborative workplace environment.
  • Competitive salary structure.
  • Comprehensive health, dental, vision, and life insurance plans.
  • 401K retirement savings options.
  • Exclusive pet-related benefits.
Company Overview

Synergy Pet Group is a dynamic company committed to enhancing the lives of pets and their families through a variety of brands and products in the pet care and veterinary industries. We leverage our expertise and resources to deliver high-quality care at reasonable prices for pet families nationwide.



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