Client Service Representative VETERINARY
3 months ago
Pet Benefit Solutions is a rapidly growing company that maintains a portfolio of brands and products in the pet and veterinary industries. Combining knowledge and resources, we bring quality care at affordable rates to pet families across the country
We’re seeking a Member Support Specialist to join our Customer Care team. If you have a proven record of exemplary customer service, are detail-oriented, and are looking for a rewarding career helping pets and pet owners, then look no further
What you’ll do
- Act as the face of the company for our members and potential members.
- Manage a large number of inbound phone calls, emails, and LiveChats daily.
- Become an expert in our products and processes.
- Identify and understand the needs of each customer, manage expectations, and prioritize meeting and exceeding their needs.
- Take ownership of the entire customer experience and deliver exceptional service.
- Demonstrate empathy, build rapport, and create customers for life.
Qualities we value
- A friendly, positive, customer service-focused mindset
- Pet lovers
- Strong communication skills, both verbal and written
- Active listening
- Proven problem-solving
- Confident decision making
- Adaptability
- Multitasking, with emphasis on managing priorities
- Respect for colleagues, business partners, and customers
- Pet or veterinary industry experience preferred, but not necessary
Why work with us?
- Friendly team and office atmosphere
- Competitive compensation
- Health, Dental, Vision, and Life Insurance
- 401K Retirement Plan
- Pet Benefits
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