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Member Support Specialist

2 months ago

Lakewood, United States Synergy Pet Group Full time

Member Support Specialist

Job Description

Pet Benefit Solutions is a rapidly growing company that maintains a portfolio of brands and products in the pet and veterinary industries. Combining knowledge and resources, we bring quality care at affordable rates to pet families across the country

We’re seeking a Member Support Specialist to join our Customer Care team. If you have a proven record of exemplary customer service, are detail-oriented, and are looking for a rewarding career helping pets and pet owners, then look no further

What you’ll do

  • Manage a large number of inbound phone calls, emails, and LiveChats daily.
  • Become an expert in our products and processes.
  • Identify and understand the needs of each customer, manage expectations, and prioritize meeting and exceeding their needs.
  • Take ownership of the entire customer experience and deliver exceptional service.
  • Demonstrate empathy, build rapport, and create customers for life.
  • Act as the face of the company for our members and potential members.


Qualities we value

  • A friendly, positive, customer service-focused mindset
  • Pet lovers
  • Strong communication skills, both verbal and written
  • Active listening
  • Proven problem-solving
  • Confident decision making
  • Adaptability
  • Multitasking, with emphasis on managing priorities
  • Respect for colleagues, business partners, and customers
  • Pet or veterinary industry experience preferred, but not necessary


Why work with us?

  • Friendly team and office atmosphere
  • Competitive compensation
  • Health, Dental, Vision, and Life Insurance
  • 401K Retirement Plan
  • Pet Benefits