Receptionist for Fitness Center

2 weeks ago


Milford, Connecticut, United States The GYM Milford Full time
Job Overview

The Receptionist at The GYM Milford will warmly welcome and guide members, guests, and staff as they arrive at the facility, ensuring a smooth entry experience. This role involves addressing member inquiries regarding gym operations and policies while also executing various administrative tasks as assigned by the Gym General Manager. This position is intended for year-round employment.


Key Responsibilities

Front Desk Operations, Customer Engagement, and Phone Management:

  • Greet each member and guest enthusiastically, using the appropriate greeting for the time of day to foster a welcoming environment.
  • Check in each member accurately, following established procedures and monitoring attendance to identify any account issues, addressing them promptly or notifying management as necessary.
  • Maintain cleanliness and organization of the front desk, gym area, and restrooms in accordance with company standards.
  • Ensure security and manage access at the front entrance and retail space.
  • Handle retail and concession transactions efficiently.
  • Answer phone calls within three rings in a courteous and professional manner, employing proper greeting techniques.
  • Respond to caller inquiries and requests, taking detailed messages when needed and ensuring management is informed for follow-up.

Guest Management:

  • Register all guests accurately, adhering to the proper registration protocols.
  • Direct guests and appointments to the appropriate team members promptly and professionally.

Facility Maintenance and Safety:

  • Document all reported maintenance issues diligently.
  • Monitor and report any safety concerns immediately.
  • Inform management of any incidents requiring formal reports.

Performance Expectations:

  • Maintain a neat appearance and wear the designated uniform with a name tag while on duty.
  • Follow the prescribed opening and closing procedures as outlined in the daily checklist.
  • Participate in all staff meetings as required.
  • Fulfill all shift responsibilities as detailed in the daily checklist.
  • Adhere to the company's attendance policies and work as scheduled.
  • Perform additional reasonable tasks as directed by the Gym General Manager or Assistant General Manager, including light cleaning and equipment organization.

Qualifications:

  • CPR and AED Certification is mandatory.
  • Food Allergen Training is required.
  • Exceptional customer service skills are essential.
  • Bilingual candidates are preferred but not mandatory.
  • Effective communication skills with both staff and members are necessary.
  • Strong verbal and written communication abilities are required.
  • Basic cash handling knowledge is essential.
  • Proficient computer skills are required.
  • Ability to manage multiple tasks simultaneously.
  • Flexibility to work a varied schedule, including weekends and holidays.
  • Capability to lift 50 lbs repeatedly and stand for extended periods.
  • Commitment to upholding The GYM Milford's culture and conduct standards.
  • Compliance with all policies and procedures of The GYM Milford is expected.


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