Client Services Coordinator

2 weeks ago


Hamden, Connecticut, United States Goldfish Swim School Full time

Advantages:
Complimentary uniforms

Potential for career progression

Comprehensive training programs

Paid practical training

Weekly compensation

Flexible part-time and full-time roles

Stable work schedules

Company culture focused on values

Employee appreciation initiatives

Supportive team environment

Opportunities for professional development

Shape your career and make a significant impact


At Goldfish Swim School, we are dedicated not only to nurturing confident, lifelong swimmers but also to fostering the professional growth of our team members.

We recognize that the commitment and effort of our staff cultivate skills that endure throughout their careers.

We invest in both personal and professional development to equip our team for future endeavors.

Main Responsibilities:
Deliver exceptional customer service to our clients

Assist with scheduling classes and managing billing

Engage in sales activities to promote new memberships

Qualifications and Skills:
Ability to interact effectively with children

Outstanding communication and organizational abilities

High energy and enthusiasm

Strong commitment to work

Overview:
Ensures top-notch customer service and manages sales and registration processes.

Serves as the initial point of contact for both prospective and existing clients, thereby playing a crucial role in upholding a positive representation of the organization.


Key Duties:
Provide the highest level of service to guests at all times, anticipating and surpassing their expectations. Embrace and embody the mission and foundational principles of Goldfish Swim School. Comprehend the Goldfish Swim School ethos.

Handle phone calls, address inquiries, take messages, and direct calls professionally.

Process student registrations utilizing effective sales and customer service strategies.

Organize and oversee birthday and pool party bookings.

Address customer concerns and complaints with a professional demeanor.

Assist clients with merchandise and vending purchases.

Welcome parents and students as they arrive at the front desk.

Check in students using the attendance tracking system.

Maintain cleanliness in the front desk area, snack area, changing rooms, restrooms, and observation zones.

Supervise the snack area and provide guidance to staff.

Check voicemail and email correspondence, responding promptly.

Update informational displays with accurate promotions and materials.

Make collection calls to resolve outstanding account issues.

Prepare daily student lesson schedules for instructors and management.

Enforce safety protocols to prevent accidents and administer first aid when necessary.

Work one shift per week as a swim instructor/lifeguard.

Perform other duties as assigned.

Education/Experience:
A high school diploma or GED is required; some college education is preferred. A minimum of two years of prior customer service or administrative experience is preferred. Proficiency in computer applications such as Word and Excel is necessary.

Certifications:
CPR, First Aid, and AED certifications are preferred.

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