Client Services Coordinator
2 weeks ago
Advantages:
Complimentary uniforms
Potential for career progression
Comprehensive training programs
Paid practical training
Weekly compensation
Flexible part-time and full-time roles
Stable work schedules
Company culture focused on values
Employee appreciation initiatives
Supportive team environment
Opportunities for professional development
Shape your career and make a significant impact
At Goldfish Swim School, we are dedicated not only to nurturing confident, lifelong swimmers but also to fostering the professional growth of our team members.
We recognize that the commitment and effort of our staff cultivate skills that endure throughout their careers.
We invest in both personal and professional development to equip our team for future endeavors.Main Responsibilities:
Deliver exceptional customer service to our clients
Assist with scheduling classes and managing billing
Engage in sales activities to promote new memberships
Qualifications and Skills:
Ability to interact effectively with children
Outstanding communication and organizational abilities
High energy and enthusiasm
Strong commitment to work
Overview:
Ensures top-notch customer service and manages sales and registration processes.
Serves as the initial point of contact for both prospective and existing clients, thereby playing a crucial role in upholding a positive representation of the organization.
Key Duties:
Provide the highest level of service to guests at all times, anticipating and surpassing their expectations. Embrace and embody the mission and foundational principles of Goldfish Swim School. Comprehend the Goldfish Swim School ethos.
Handle phone calls, address inquiries, take messages, and direct calls professionally.
Process student registrations utilizing effective sales and customer service strategies.
Organize and oversee birthday and pool party bookings.
Address customer concerns and complaints with a professional demeanor.
Assist clients with merchandise and vending purchases.
Welcome parents and students as they arrive at the front desk.
Check in students using the attendance tracking system.
Maintain cleanliness in the front desk area, snack area, changing rooms, restrooms, and observation zones.
Supervise the snack area and provide guidance to staff.
Check voicemail and email correspondence, responding promptly.
Update informational displays with accurate promotions and materials.
Make collection calls to resolve outstanding account issues.
Prepare daily student lesson schedules for instructors and management.
Enforce safety protocols to prevent accidents and administer first aid when necessary.
Work one shift per week as a swim instructor/lifeguard.
Perform other duties as assigned.
Education/Experience:
A high school diploma or GED is required; some college education is preferred. A minimum of two years of prior customer service or administrative experience is preferred. Proficiency in computer applications such as Word and Excel is necessary.
Certifications:
CPR, First Aid, and AED certifications are preferred.
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