Client Services Administrator

2 weeks ago

Hamden, Connecticut, United States Performance Optimal Health Full time
Job Overview

Performance Optimal Health is a comprehensive health and wellness organization committed to enhancing the quality of life for individuals. We provide an array of services that emphasize fitness, nutrition, recovery, and stress management. Our dedicated team of skilled professionals is focused on delivering exceptional care and improving the client experience. At Performance Optimal Health, we emphasize quality and aim to achieve the best possible results for each individual.

As a Client Services Administrator, you will be integral to our operations. Collaborating closely with our Physical Therapy, Wellness, Client Success, and Billing Teams, you will ensure the efficient functioning of our front desk while delivering outstanding service to our clients. We are looking for a dedicated, client-focused individual who shares our commitment to health and wellness. In this position, you will empower our clients to lead healthier lives by supporting our healthcare professionals and fostering a warm and inviting atmosphere for all.

Key Responsibilities:

  • Welcome guests, conduct site tours, and manage phone and email inquiries.
  • Act as a representative of the Performance Optimal Health brand, well-versed in our history, services, standards, programs, and pricing.
  • Perform various administrative duties, including data entry, printing, faxing, scanning, and scheduling appointments.
  • Ensure adherence to HIPAA and other regulations by securing client signatures, collecting co-payments, and updating health records in our Electronic Medical Record (EMR) system.
  • Maintain a tidy, organized, and inviting workspace with meticulous attention to detail.
  • Work collaboratively with all team members to guarantee a high-quality client experience and smooth operations.
  • Address client inquiries and concerns promptly, escalating issues as necessary.
  • Engage in cross-functional collaboration among different departments and teams, performing related duties as required.

Qualifications:

  • Outstanding customer service abilities.
  • Strong work ethic and a commitment to personal and professional growth.
  • Excellent interpersonal skills with the capacity to create a welcoming environment.
  • Strong organizational and administrative capabilities.
  • Quick learner and self-motivated.
  • Ability to manage multiple tasks and prioritize effectively.
  • Strong verbal and written communication skills.

Preferred Qualifications:

  • Familiarity with Mindbody Online and Electronic Medical Record (EMR) systems.
  • Experience in calendar management and scheduling.

Benefits:

As a full-time employee, you will enjoy:

  • Competitive compensation.
  • Medical, Dental, and Vision coverage.
  • 401K with matching contributions.
  • Opportunities for growth within the organization.
  • Access to facilities at all locations.
  • Internal and external discounts.
  • A vibrant work atmosphere.
  • Continuing education stipend.

This job description outlines the general requirements for the position. It is not an exhaustive list of duties, responsibilities, or qualifications. Additional tasks may be assigned as necessary to ensure the effective operation of the department. All information will be kept confidential in accordance with EEO guidelines. Candidates must have the legal right to work in the United States.

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