Service Desk Analyst II

4 weeks ago


Alexandria, Virginia, United States Datawiz Full time
Job Summary:

Datawiz is seeking a skilled Service Desk Analyst to provide technical support to our federal government client. The ideal candidate will have a strong background in troubleshooting and resolving technical issues, as well as excellent communication skills to interact with customers.

Responsibilities:

• Provide tier II support to users on a variety of technical issues
• Respond to telephone calls, email, and personnel requests for technical support
• Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs)
• Identify, research, and resolve technical problems
• Possess strong customer service and communications skills
• Analyze, evaluate, and test software and hardware problems

Requirements:

• Minimum of 4 years of experience working directly with customers
• General knowledge and troubleshooting experience in hardware, wireless network, and mobile devices
• Professional verbal and written communication skills, with the ability to clearly articulate thoughts and ideas
• Organizational skills with the ability to handle multiple tasks and projects at one time

Benefits:

Datawiz offers a comprehensive benefits package, including medical, dental, vision, flexible spending account, health savings account, life and AD&D, short-term disability, long-term disability, 401(k), tuition assistance, and paid time off.

About Datawiz:

Datawiz is a minority-owned Virginia-based business incorporated in 1999. We are committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. We participate in the E-Verify program in certain locations as required by law.
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