Systems Analyst Junior
2 weeks ago
Job Summary: DirectViz Solutions, LLC is seeking a highly skilled Business Application Support Specialist to join our team. The successful candidate will be responsible for providing technical support and assistance to clients with regards to our custom business applications.
Key Responsibilities:
- Provide Tier I/II Support for custom business applications, including diagnosis, remediation, access setup, and performance tuning.
- Document tickets providing detailed information for handoff to the agency Tier III team.
- Perform help desk support for office automation, telecommunications, and visual information hardware and software.
- Setup new user accounts with enterprise email.
- Suggest articles for knowledge base to improve help desk efficiency.
- Participate in Problem Management for repetitive error conditions and messages.
- Coordinate customer-reported outages of networks and systems with the supervisor.
Requirements:
- 2+ years of experience providing phone and/or in-person support for business applications.
- 2+ years of experience with standard Windows OS applications and MS Office applications.
- 2+ years of customer service experience.
Nice to Have:
- ITIL Service Management.
- Business Application Training.
- Trouble Shooting experience.
- User Acceptance Testing.
About Us: DirectViz Solutions, LLC is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant for employment because of race, color, sex, age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.
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