Floor Supervisor Store Operations Manager
3 weeks ago
Ace Retail Holdings, the division of Ace Hardware Corporation that owns and operates the Westlake Ace Hardware chain, is one of the largest hardware retailers in the United States. Headquartered in Lenexa, Kansas, Westlake Ace Hardware has been in operation for over a century and operates over 150 neighborhood stores located throughout the United States. Great people make Westlake stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of:
Service, Passion, Respect, Integrity, Teamwork, and Excellence
Job Summary
The Store Operations Manager will assist with managing overall store operations and assume primary responsibility for store operations in the absence of the General Manager and/or Assistant Managers. The Store Operations Manager will also assist in managing and directing staff to achieve company goals and objectives.
Key Responsibilities
Customer Service
- Project a positive representation of Westlake Ace Hardware.
- Proactively assist customers in solving problems.
- Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
- Project a friendly, outgoing demeanor; work well with customers as well as associates.
- Ensure all calls and pages are answered promptly, courteously, and effectively.
- Handle customer complaints. Work to resolve problems with the customer and have Westlake's best interest taken into consideration.
- Possess excellent product knowledge and knowledge of store layout and location of products.
- Ensure a positive, professional, and safe work environment for all associates.
- Supervise the general operations of the entire store.
- Responsible for opening and closing the store.
- Assist with the implementation of Store Support Center programs.
- Help ensure successful Loss Prevention, Safety, and Internal Audits.
- Work with General Manager, Assistant Manager-Operations, and Assistant Manager-Merchandising on all aspects of running the store.
- Communicate any operational or managerial issues to the General Manager in a timely manner.
- Assist with daily maintenance, orderliness, and cleanliness of the sales floor, stock room, and outdoor merchandise areas.
- Help ensure that weekly price changes and label updates are completed timely and accurately.
- Assist with all cashiering functions including training, maintenance, audits, and reports.
- Perform all other duties as assigned.
- Help ensure forklift operations and receiving is completed in a safe and efficient way.
- Assist to ensure receiving; checking in and stocking of merchandise for the store is being done completely.
- Assist with maintenance of back stock levels.
- Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
- Assist with merchandise resets throughout the store.
- Assist to ensure all signage is current in the store.
- Present a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
- Manage all aspects of store operations in the absence of the General Manager, Assistant Manager-Operations, or Assistant Manager-Merchandising.
- Lead by example; be approachable by all associates and customers.
- Assist in training of all associates.
- Participate in store meetings.
- Communicate any merchandising, cost control, or sales idea to the General Manager for follow-up.
- Work with the General Manager, Assistant Manager-Operations, and Assistant Manager-Merchandising to prepare for advancement.
Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
- SERVICE - Amaze our customers, our associates, and our communities by delivering on our helpful promise.
- PASSION - Showing our love for the work we do, our customers, and our associates.
- RESPECT - A humble appreciation that a diverse and inclusive workplace makes us a stronger and better company and that every person is unique and valued.
- INTEGRITY - An authentic commitment to moral and ethical behavior.
- TEAMWORK - Together we can achieve extraordinary things.
- EXCELLENCE - A disciplined approach to achieve outstanding results through continuous improvement.
High School or GED equivalent. Previous retail management experience preferred. Hardware experience preferred. Standing, walking, lifting (up to 25lbs) and climbing.
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