Claims Supervisor

3 weeks ago

Salem, Connecticut, United States CorVel Enterprise Comp, Inc. Full time

Job Summary

CorVel Enterprise Comp, Inc. is seeking a highly skilled Claims Supervisor to join our team. As a Claims Supervisor, you will be responsible for supervising a team of direct reports, ensuring all quality, productivity, and customer service criteria are met while adhering to company policies and procedures.

Key Responsibilities

  • Supervise claims staff in their day-to-day operations
  • Support Claims Manager in staff recruitment, interviews, and training of new staff on procedures and job-related functions
  • Ensure staff compliance with Workers' Compensation laws and mandated regulatory reporting requirements
  • Assure peak performance of the team through continued training and coaching, coupled with regular performance evaluations and recommends merit activity, subject to manager's approval
  • Provide technical and jurisdictional guidance to claims staff regarding complex compensability, investigation, litigation issues, and service account instructions
  • Function as liaison, suggesting and implementing final resolution for clients and employees regarding claim-specific, procedural, or special requests
  • Adhere to HIPAA regulations, policies, and procedures
  • Requires regular and consistent attendance
  • Comply with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP)
  • Adhere to all company policies, best practices, and procedures
  • Additional projects and duties as assigned

Requirements

  • Excellent written and verbal communication skills
  • Ability to assist team members to develop knowledge and understanding of claims practice
  • Participate in Customer Claim Reviews and Presentations
  • Effective quantitative, analytical, and interpretive skills
  • Strong leadership, management, and motivational skills
  • Demonstrated strong customer service skills
  • Ability to travel overnight and attend meetings if required
  • Ability to remain poised in stressful situations and communicate diplomatically via telephone, computer, fax, correspondence, etc
  • Computer proficiency and technical aptitude with the ability to utilize MS Office, including Excel spreadsheets
  • Strong interpersonal, time management, and organizational skills
  • Ability to work both independently and within a team environment
  • Knowledge of the entire claims administration, case management, and cost containment solution as applicable to Workers' Compensation

Education and Experience

  • Bachelor's degree or a combination of education and related experience
  • Demonstrated public speaking skills
  • Minimum of 5 years' experience handling claims
  • Knowledge of WC required
  • Current license or certification in Workers' Compensation must be maintained throughout employment with CorVel
  • Self-insured certificate preferred
  • State certification as an experienced examiner

Pay Range

CorVel uses a market-based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during the interview process, taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

Pay Range: $67,086 – $111,634

A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management

In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.

About CorVel

CorVel, a certified Great Place to Work Company, is a national provider of industry-leading risk management solutions for the workers' compensation, auto, health, and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity, and Teamwork (ACE-IT).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.

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