Claims Quality Assurance Specialist

4 weeks ago


Salem, Connecticut, United States CorVel Enterprise Comp, Inc. Full time
Job Description

The Claims Quality Assurance Specialist serves as the technical expert for the Claims Operations by auditing compliance with established CorVel, Industry and Carrier claim handling standards. The primary responsibility will be to evaluate claim handling quality, accuracy and timeliness in categories including but not limited to: Coverage analysis, investigation, valuation, reserving, compliance and accurate disposition of claims. The successful candidate will have the ability to interpret results and trends in order to deliver operational reporting, participate in the development and presentation of training.

This is a remote position.

**Essential Functions and Responsibilities:**

  • Model ethical behavior and execute job responsibilities in accordance with CorVel's core values, ethics, and information protection policies.
  • Serve as technical QA lead to assigned offices or various departments within assigned offices as needed.
  • Lead QA projects and serve as primary coordinator on these to senior leadership of assigned offices.
  • Support the Claims Quality Assurance Program and the EC Operations team in developing and implementing quality improvement strategies.
  • Lead the creation, presentation, execution, and calibration of Quality Assurance training sessions. This includes integrating and delivering claims training programs in the context of Quality Assurance calibration exercises (e.g. policy, systems, workflows, statutes) and taking steps toward target results and the acquisition of target skills-sets. This also includes the creation, maintenance, and update of quality assurance training materials as necessary for use in quality assurance training sessions.
  • Reports on pending payments, reserves, Adjuster POA/Supervisor review compliance, leakage, and various reports to assess operational performance and compliance to CorVel standards.
  • Monitors claim financials; performs routine follow ups for audits identifying reserve deficiencies or pending aspects of claim liability or compensability. Ensures carrier reporting deficiencies have also been corrected.
  • Maintain and update in real time quality, quantity, and turn-time standards.
  • Will conduct testing on software, websites, and other technical products to identify and resolve defects, and other potential claims' processing issues.
  • Reviews claim process specifications to understand the scope, requirements, and function of each product.
  • Identifies appropriate parameters, functions, and data to test and validate; parameters may include general function, validity of results, accuracy, reliability, and compliance with industry standards.
  • Conducts testing to ensure products perform according to user requirements and within established guidelines.
  • When a product does not perform within specifications, reports defects to EC Operations and the BOT teams identifying and recommending solutions, improvements, and updates.
  • Submits operational QA reporting to EC Ops at durations outlined; operational reporting to include written corrective action plans for areas of deficiency identified during the QA review process.
  • Participates in strategic operational calls with EC Operations and claims leadership when the QA process has identified a significant operational deficiency.
  • Works with EC Operations to insert QA corrective action plans required by a carrier or client.

**Knowledge and Skills:**

  • Excellent written and verbal communication skills necessary for the communication of quality assessment scores/findings to collaborate with field claim operations, leadership, and EC Operations in applying solutions.
  • Effective quantitative, analytical and interpretive skills.
  • Excellent leadership and mentorship skills, with a demonstrated ability to motivate staff and obtain results through teamwork and education.
  • Ability to function effectively under time constraints, consistently meet deadlines and handle multiple tasks in a demanding work environment.
  • Computer proficiency and technical aptitude with the ability to utilize common computer applications.
  • Strong interpersonal, time management, project management and organizational skills.
  • Ability to maintain a high level of tact and professionalism.
  • Knowledge of the entire claims administration procedures and processes including ancillary services.
  • Ability to remain poised in stressful situations and communicate diplomatically via telephone, computer, fax, correspondence, etc.
  • Ability to work independently or in a team environment while functioning as an educator rather than an auditor.

**Education/Experience:**

  • Bachelor's Degree with course concentration in Business Administration, or related field; or 5+ years of equivalent combination of education and experience in a complex healthcare, insurance, or third party claim organization with significant claim management expertise.
  • Must have significant industry experience and a deep understanding of CorVel's proprietary systems and solutions.
  • Strong proficiency in Microsoft Office Suite is required
  • Excellent written and verbal communication; demonstrated ability to provide superior service to internal and external stakeholders
  • Ability to identify priorities, execute and multitask in a dynamic, fast paced environment.
  • Certified Trainer and/or Quality Assurance experience a plus.

**Pay Range:**

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

Pay Range: $67,086 – $111,634

A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management

In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.

**About CorVel:**

CorVel, a certified Great Place to Work Company, is a national provider of industry-leading risk management solutions for the workers' compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

#LI-Remote



  • Salem, Connecticut, United States CorVel Enterprise Comp, Inc. Full time

    Job Title: Medical Only Claims SpecialistJoin CorVel Enterprise Comp, Inc. as a Medical Only Claims Specialist and play a vital role in managing non-complex and non-problematic medical only claims and minor lost-time workers' compensation claims.Key Responsibilities:Manage claims from receipt to closure, ensuring timely and accurate processing.Determine...

  • Claims Specialist

    3 weeks ago


    Salem, Connecticut, United States CorVel Enterprise Comp, Inc. Full time

    Job SummaryCorVel Enterprise Comp, Inc. is seeking a skilled Indemnity Claims Specialist to manage within company standards and best practices WC Indemnity claims. The ideal candidate will have the ability to determine benefits due, manage subrogation, and ensure specific customer service requirements to achieve the best possible outcome in the claim.This is...

  • Claims Manager

    3 weeks ago


    Salem, Connecticut, United States CorVel Enterprise Comp, Inc. Full time

    Job SummaryThe Claims Manager is responsible for overseeing the overall operation of a designated office, ensuring compliance with Workers' Compensation laws and regulatory requirements. This role involves formulating and administering company best practices, developing long-range goals and objectives, and analyzing costs, activities, and operations to...

  • Claims Supervisor

    3 weeks ago


    Salem, Connecticut, United States CorVel Enterprise Comp, Inc. Full time

    Job SummaryCorVel Enterprise Comp, Inc. is seeking a highly skilled Claims Supervisor to join our team. As a Claims Supervisor, you will be responsible for supervising a team of direct reports, ensuring all quality, productivity, and customer service criteria are met while adhering to company policies and procedures.Key ResponsibilitiesSupervise claims staff...

  • Produce Specialist

    3 weeks ago


    Salem, Connecticut, United States Balls Foods Full time

    Job OverviewBalls Foods is seeking a skilled Produce Specialist to join our team. As a Produce Specialist, you will be responsible for ensuring the freshest produce available for our customers.We offer a competitive compensation package, including weekly pay, teammate discount, referral bonus program, flexible hours, paid vacations, holiday pay,...


  • Salem, Connecticut, United States Propio Language Services Full time

    We are seeking a highly skilled Ukrainian language specialist to join our team of contract interpreters at Propio Language Services. Our company is dedicated to closing the language gap by connecting people anywhere and anytime through innovative technology and solutions.As a Ukrainian language specialist, you will play a critical role in providing...


  • Salem, Connecticut, United States LHH Recruitment Solutions Full time

    Job OverviewWe are seeking a highly skilled Procurement Specialist to join our team at LHH Recruitment Solutions. The ideal candidate will be responsible for sourcing and purchasing materials, supplies, and equipment necessary for our operations, ensuring cost-effectiveness and quality.Key Responsibilities:Identify and evaluate potential suppliers based on...


  • Salem, Connecticut, United States Elevance Health Full time

    Nurse Appeals SpecialistWe are seeking a skilled Nurse Appeals Specialist to join our team at Elevance Health. As a key member of our appeals team, you will be responsible for investigating and processing medical necessity appeals requests from members and providers.Key Responsibilities:Conduct thorough investigations and reviews of member and provider...

  • Sales Representative

    4 weeks ago


    Salem, Connecticut, United States AmeriPro Roofing Full time

    Job OpportunityAmeriPro Roofing, a leading residential roofing contractor, is seeking an experienced Exterior Sales Representative to join our team in the Kansas City metro area.As an Exterior Sales Representative, you will educate and inform homeowners on their entitlements related to storm damage, roofing, siding, and gutter projects. You will protect...


  • Salem, Connecticut, United States Brookdale Senior Living Full time

    OverviewBrookdale Senior Living is seeking a highly skilled and compassionate Senior Care Coordinator RN to join our team. As a key member of our clinical services team, you will play a vital role in ensuring the highest quality of care for our residents.ResponsibilitiesConduct and coordinate resident assessments, ensuring compliance with state and federal...


  • Salem, Connecticut, United States JARBO Full time

    Job DescriptionCivil Drafter/Designer Opportunity at JARBOWe are seeking a skilled Civil Drafter/Designer to join our team at JARBO. As a Civil Drafter/Designer, you will be responsible for creating detailed civil engineering drawings using Civil 3D CAD software.Key Responsibilities:Drafting and Designing: Utilize Civil 3D CAD software to create detailed...

  • Nurse Specialist

    4 weeks ago


    Salem, Connecticut, United States AdventHealth Full time

    Job SummaryAdventHealth Shawnee Mission is seeking a Registered Nurse to join our Cardiology Clinic team. As a Registered Nurse, you will provide high-quality patient care and assist with patient education.ResponsibilitiesProvide nursing care to patients and assist with patient educationAssist provider during treatment and examination of patient, and...


  • Salem, Connecticut, United States RPh on the Go Full time

    Job OpportunityWe are seeking a dedicated and experienced Pharmacist to join our team in providing high-quality pharmaceutical care to our long-term care residents.Key Responsibilities:Verify medication orders to ensure accuracy and safety.Collaborate with healthcare providers to optimize patient medication regimens.Ensure compliance with regulations and...


  • Salem, Oregon, United States InterSources Full time

    Job Title: Senior Quality Assurance SpecialistWe are seeking a highly skilled Senior Quality Assurance Specialist to join our team at InterSources Inc. Our company is a Certified Diverse Supplier and a Google Cloud partner, offering innovative solutions to help clients with Digital Transformations across various domains and industries.As a Senior Quality...


  • Salem, Ohio, United States Fresh Mark, Inc. Full time

    Job Title: Quality Assurance SpecialistJob Summary:We are seeking a Quality Assurance Specialist to join our team at Fresh Mark, Inc. The successful candidate will be responsible for performing quality control testing, monitoring receiving, manufacturing, and processing activities to ensure compliance with internal and external customer specifications.Key...


  • Winston-Salem, North Carolina, United States Tekni-Plex Full time

    Job SummaryThe Quality Assurance Specialist will support manufacturing through the inspection and assessment of product quality. This role is responsible for ensuring that products meet customer and product specifications.Key Responsibilities• Inspect and test products to ensure they meet quality standards• Monitor product tracking methods and maintain...


  • Salem, Oregon, United States DSJ Global Full time

    Job OverviewWe are seeking a skilled Quality Assurance Specialist to join our team at DSJ Global. The ideal candidate will have a strong background in quality assurance within the aerospace sector, with specific experience in metal fabrication processes.Key Responsibilities:Develop, implement, and maintain quality assurance protocols and processes in...


  • Winston-Salem, North Carolina, United States Charter Medical Ltd Full time

    Quality Assurance SpecialistAt Charter Medical Ltd, we are seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for conducting inspections and testing activities at various manufacturing stages, including incoming, in-process, and final release.Key Responsibilities:Conduct visual,...


  • Salem, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a long-term Hybrid contract employment opportunity for a Quality Assurance Specialist. This role will be instrumental in assisting low-to-moderate income individuals and families achieve financial stability by providing support to our Asset Preservation team. You will be dealing with client inquiries and...


  • Salem, Oregon, United States Uline Full time

    About the RoleWe are seeking a highly skilled Senior Supplier Quality Specialist to join our team at Uline. As a key member of our quality assurance team, you will be responsible for ensuring that our products meet the highest standards of quality and safety.Key ResponsibilitiesEstablish and implement product quality standards and review processes across...


  • Winston-Salem, North Carolina, United States Experis Full time

    Job Title: Senior Quality Assurance SpecialistJob Summary:We are seeking a highly skilled Senior Quality Assurance Specialist to join our team at Experis. As a Senior Quality Assurance Specialist, you will be responsible for developing and executing manual test cases for mobile applications built with Kotlin and Jetpack. You will also conduct thorough...


  • Salem, Massachusetts, United States Boston Children'S Hospital Full time

    Job SummaryThe Sterile Processing Quality Assurance Specialist plays a vital role in ensuring the accuracy and proper assembly of instrument trays according to pick sheets. This position involves verifying instrument placement, checking for good working order, and preparing trays for processing. The QA specialist provides immediate feedback and coaching,...


  • Salem, Virginia, United States ASSA ABLOY Full time

    Quality Engineer Job DescriptionAt ASSA ABLOY, we are seeking a highly skilled Quality Engineer to join our team. As a Quality Engineer, you will be responsible for ensuring the highest quality standards in our products.Key Responsibilities:Develop and maintain quality requirements and standards for product development and manufacturing processes.Act as the...


  • Salem, Oregon, United States Integer Holdings Corporation Full time

    Job SummaryWe are seeking a highly skilled Quality Engineer III to join our team at Integer Holdings Corporation. As a Quality Engineer III, you will be responsible for providing Quality Engineering support for Operations to ensure that the Quality System requirements are adhered to for medical device manufacturing/operations in accordance with applicable...


  • Salem, Virginia, United States ASSA ABLOY Full time

    Quality Engineer RoleAt ASSA ABLOY, we are seeking a Quality Engineer to join our dynamic team in Salem, Virginia. As a Quality Engineer, you will play a crucial role in driving continuous quality improvement across our precision machined high-security product lines.Key Responsibilities:Collaborate with production managers, engineers, and production...


  • Salem, Oregon, United States Transpacific Food, Inc. Full time

    Job OverviewTranspacific Food, Inc. is seeking a highly skilled Quality Control Technician to join our team. As a key member of our production team, you will be responsible for ensuring the highest quality standards are met in all aspects of our food production process.Key Responsibilities:Perform quality control checks on raw materials, finished goods, and...


  • Winston-Salem, North Carolina, United States State Farm Full time

    OverviewState Farm is seeking a skilled Property Field Inspection Claim Specialist to handle accidental and weather-related claims for homeowners, commercial properties, and large losses. As a key member of our dynamic team, you will be the first point of contact to meet with our insureds, explain coverage, estimate damages, and help them through the claims...


  • Winston-Salem, North Carolina, United States State Farm Full time

    Job Title: Property Field Inspection Claims SpecialistState Farm is seeking a highly skilled Property Field Inspection Claims Specialist to join our team. As a key member of our claims handling process, you will be responsible for conducting on-site inspections and assessments of property damages for both residential and commercial claims.Key...


  • Salem, Oregon, United States Maxx Performance Full time

    Job Title: Quality Assurance ManagerMaxx Performance is seeking a highly skilled Quality Assurance Manager to join our team. As a key member of our quality department, you will be responsible for ensuring the highest standards of quality and food safety within our manufacturing environment.The ideal candidate will possess strong leadership skills, a...


  • Salem, Massachusetts, United States TTM Technologies Full time

    Quality Assurance ManagerTTM Technologies is seeking a Quality Assurance Manager to oversee all aspects of quality at our Salem facility. The ideal candidate will have a strong background in quality systems, policies, and procedures, as well as experience working with defense industry quality requirements.Key Responsibilities:Manage all functions of the...


  • Winston-Salem, North Carolina, United States Manpower Group Inc. Full time

    About the Role:We are seeking a skilled Senior Quality Assurance Specialist to join our team at Manpower Group Inc. The ideal candidate will have experience in QA testing for mobile applications, with a strong focus on Kotlin and Jetpack frameworks.Key Responsibilities:Develop and execute manual test cases for mobile applications built with Kotlin and...


  • Winston-Salem, North Carolina, United States State Farm Full time

    Property Field Inspection Claim SpecialistState Farm is seeking a highly skilled Property Field Inspection Claim Specialist to join our dynamic team. As a key member of our claims handling process, you will be responsible for conducting on-site inspections and assessments of property damages for both residential and commercial claims.Key...


  • Salem, Oregon, United States SALEM REGIONAL MEDICAL CENTER Full time

    Job Title: Physician BillerSALEM REGIONAL MEDICAL CENTER is seeking a highly skilled and detail-oriented Physician Biller to join our team.Job Summary:The Physician Biller will be responsible for handling all aspects of billing for medical claims, ensuring timely processing and adjudication of claims. The ideal candidate will have a strong understanding of...