Account Coordinator Collections

2 weeks ago


Richmond, Virginia, United States Mission Lane Full time
Job Title: Account Coordinator Collections

We are seeking a highly motivated and detail-oriented Account Coordinator to join our Collections team at Mission Lane. As an Account Coordinator, you will play a critical role in helping customers improve their financial health by negotiating payment or settlement plans.

About the Role:

This is a full-time, work-from-home position with a 4-day workweek and full benefits. You will be responsible for:

  • Negotiating payment or settlement plans with customers who have fallen behind on their Mission Lane credit card payments
  • Providing excellent customer service and ensuring a positive experience for our customers
  • Working closely with our team to resolve customer issues and improve financial outcomes
  • Staying up-to-date on company policies and procedures, as well as industry developments and best practices
Requirements:

To be successful in this role, you will need:

  • 1+ year of customer service experience, preferably in a collections or financial services environment
  • Strong negotiation and communication skills, with the ability to build rapport with customers and resolve conflicts
  • Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines
  • Proficiency in technology, including software and systems used in a virtual call center environment
  • A growth mindset, with a willingness to learn and adapt to new situations and challenges
What We Offer:

As an Account Coordinator at Mission Lane, you will enjoy a comprehensive total rewards package, including:

  • Hourly pay: $18.07
  • Monthly wellness stipend: $100
  • Monthly internet stipend: $40
  • All IT equipment required for this role provided during employment
  • 160 paid time off (PTO) hours
  • 6 paid company holidays + 16 hours paid floating holiday time
  • Health, dental, and vision benefits, with a 100% company-paid employee option
  • Paid parental leave after 6 months of employment
  • Flexible spending account for medical and childcare expenses
  • 401(k) with company match
About Mission Lane:

Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia. We are committed to providing innovative financial solutions that help people improve their financial health and achieve their goals. Our team is passionate about making a positive impact in the lives of our customers and communities, and we are seeking like-minded individuals to join our team.



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