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Account Coordinator, Collections Specialist

2 months ago

Richmond Heights, Virginia, United States Mission Lane Full time
About the Role

We're seeking a highly motivated and skilled Account Coordinator to join our Customer Advocacy department as part of the Collections and Recoveries team at Mission Lane. As an Account Coordinator, you will play a critical role in driving forward our mission of enabling financial progress by serving as the voice of Mission Lane, via live customer phone calls in a virtual call center environment.

Key Responsibilities
  • Drive forward our mission of enabling financial progress by serving as the voice of Mission Lane, via live customer phone calls in a virtual call center environment.
  • Approach customers with dignity and respect, and help them improve their financial health by negotiating payment or settlement plans.
  • Thrive in a fast-paced, dynamic work environment and adapt to changing situations quickly.
  • Utilize strong written and verbal communication skills to connect with customers and build rapport.
  • Stay calm during conflict and recover quickly from difficult conversations.
Requirements
  • 1+ year(s) customer service experience, in any industry.
  • Sales experience and comfort with negotiation.
  • Curiosity, good judgment, and ability to quickly process situations to find solutions.
  • Strong written and verbal communication skills.
  • Ability to work in a virtual call center environment.
What We Offer
  • Hourly Pay: $18.07
  • Monthly Wellness Stipend: $100 to use in any way that helps you thrive
  • Monthly Internet Stipend: $40
  • All IT equipment required for this role provided during your employment
  • 160 Paid Time Off (PTO) hours
  • 6 paid company holidays + 16 hours paid floating holiday time
  • Health, dental and vision benefits, with a 100% company-paid employee option
  • Paid parental leave after 6 months of employment
  • Flexible Spending Account for medical and childcare expenses
  • 401k with company match
Grow with Us

This position offers the potential for promotion to Account Manager within your first year of employment. Promotion from Account Coordinator to Account Manager is based on achievement-based performance goals.