Service Desk Support Specialist

2 months ago


Birmingham, Alabama, United States PS Logistics LLC Full time
Service Desk Analyst Job Description

At PS Logistics LLC, we are seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support to our end-users, troubleshooting and resolving technical issues, and managing our IT assets.

Key Responsibilities:
  • Triage, diagnose, and remediate technical issues for end-users across all areas of PS Logistics and its companies.
  • Respond to requests for new equipment, end-point applications, and other related services.
  • Research root cause and resolve technical problems with end-point devices and applications.
  • Collaborate with other areas in IT to resolve enterprise-level system and application issues affecting end-users/endpoints.
  • Manage the inventory of P&S' IT related equipment by tracking, documenting, and keeping an accurate count of on-hand equipment as well as what is in the field.
  • Manage relationships with vendors to purchase needed hardware and software for the company.
Requirements:
  • Support users/user groups on most aspects of user-reported problems, including software and hardware in a multi-platform environment.
  • Analyze, troubleshoot, diagnose, and repair hardware and software issues.
  • Assist in user management with Active Directory, Office365, Concur, Mitel, and other platforms.
  • Participate in an on-call rotation to support after-hour operations of the business.
  • The ability to travel if needed to support users at multiple locations.
What We Offer:

As a Service Desk Analyst at PS Logistics LLC, you will have the opportunity to work with a dynamic team, develop your technical skills, and contribute to the success of our company. We offer a competitive salary, benefits package, and opportunities for career growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.


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