Service Desk Support Specialist
2 months ago
At PS Logistics LLC, we are seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support to our end-users, troubleshooting and resolving technical issues, and managing our IT assets.
Key Responsibilities:- Triage, diagnose, and remediate technical issues for end-users across all areas of PS Logistics and its companies.
- Respond to requests for new equipment, end-point applications, and other related services.
- Research root cause and resolve technical problems with end-point devices and applications.
- Collaborate with other areas in IT to resolve enterprise-level system and application issues affecting end-users/endpoints.
- Manage the inventory of P&S' IT related equipment by tracking, documenting, and keeping an accurate count of on-hand equipment as well as what is in the field.
- Manage relationships with vendors to purchase needed hardware and software for the company.
- Support users/user groups on most aspects of user-reported problems, including software and hardware in a multi-platform environment.
- Analyze, troubleshoot, diagnose, and repair hardware and software issues.
- Assist in user management with Active Directory, Office365, Concur, Mitel, and other platforms.
- Participate in an on-call rotation to support after-hour operations of the business.
- The ability to travel if needed to support users at multiple locations.
As a Service Desk Analyst at PS Logistics LLC, you will have the opportunity to work with a dynamic team, develop your technical skills, and contribute to the success of our company. We offer a competitive salary, benefits package, and opportunities for career growth and development.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.
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