Business Technology Support Specialist

4 weeks ago


Birmingham, Alabama, United States Southern Company Full time
Job Summary

The Technology Service Desk analyst position is a critical role within the Southern Company, responsible for providing exceptional support to business partners. As a key member of the Technology Organization, you will be the primary point of contact for issue resolution and service request fulfillment.

Key Responsibilities
  • Provide timely and effective support to business partners via various communication channels
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Develop and maintain knowledge of company systems and technologies
  • Ensure seamless service delivery and continuous improvement of support processes
Requirements
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of company systems and technologies

Why this role matters: As a Technology Service Desk analyst, you will play a vital role in ensuring the smooth operation of our business. Your expertise and dedication will make a significant impact on our company's success.



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