Desktop Support Specialist

3 weeks ago


Birmingham, Alabama, United States Resource Logistics Full time
Job Summary

As a Desktop Support Specialist at Resource Logistics, you will provide high-quality support with excellent customer service, technical expertise, and timeliness. This role involves frequent contact with end users, peers, and managers, primarily face-to-face as deskside support for service requests and on-site problem resolution.

Key Responsibilities

Manage the reporting of SLAs, adherence to SLA and contract

Manage shift and shift planning, including on-call roster

Manage resource productivity

Enable the team with training and development

Ensure security compliance

Ensure sufficient inventory levels are managed across locations

Ensure all service requests and incidents are resolved before agreed service levels

Plan and execute any move requests or project work

Lead the team by providing technical and process assistance to the following activities:

Install and configure desktops, laptops, mobile devices, and associated peripherals and related software

Perform break-fix, desk-side support, IMACDs, data migration, refreshes, and health checks

Requirements

This role requires a minimum of 4-7 years of technical experience in providing quality services to end users. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work in a team environment.

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