IT Support Specialist

4 weeks ago


Birmingham, Alabama, United States RFG Advisory Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at RFG Advisory. As a key member of our technical operations team, you will be responsible for providing top-notch technical support and ensuring seamless operations.

As an IT Support Specialist, you will handle ticket triage for IT-related requests, including both infrastructure and practice development (PD) support. Your primary focus will be on Infrastructure tickets, with occasional assistance for PD requests.

You will work closely with our team to resolve technical issues, provide on-site support, and assist users via remote troubleshooting. Your strong communication skills and ability to work collaboratively will be essential in delivering exceptional service to our clients.

Key Responsibilities:

  • Sort, classify, and prioritize IT-related tickets, ensuring proper routing to the relevant teams
  • Respond to and resolve tickets specifically related to infrastructure issues
  • Provide on-site support, handling in-office requests including desk setups, printer issues, and meeting/phone system setups
  • Assist users via remote troubleshooting for hardware and software issues
  • Troubleshoot issues related to Windows computers, mobile devices, and peripheral hardware
  • Perform administrative tasks within Microsoft Azure and Ring Central

Requirements:

  • Comptia A+ Certification or equivalent experience
  • Hands-on experience with Microsoft Azure and Ring Central administrative tasks

Benefits:

  • Health, Dental and Vision Insurance with company stipend
  • 401(k) + Safe Harbor contribution
  • Company-sponsored Short-term and Long-term Disability + Life Insurance
  • Voluntary Life Insurance, Accident, Cancer and Critical Care coverage for you and your dependents
  • Dependent Care FSA, Medical FSA and HSA with qualifying medical plans
  • Parental Leave
  • Surface Pro + Home setup
  • Continuing education and professional development support
  • Loads of awesome RFG Swag

Company Overview:

RFG Advisory is an innovator in the wealth-management industry. We are recognized by Forbes/Shook Research as a Top 100 RIA in America, by Investment News as a 2021, 2022 and 2024 Best Places to Work for Financial Advisers, and by Wealth as Top Non-Custodial RIA Support Platform of the Year in 2022.

Our team of A-players have a servant heart and a warrior mindset. Our success is driven by a team of professionals from a diverse spectrum of industries who work together to foster independence of Financial Advisors across the country.

Our most recent Net Promoter Score among our corporate team is a 93 with 100% participation and with our Advisor NPS is a 85 versus industry average of a 44.

Our team members consistently comment about our culture, teamwork, support of leadership and executive team and the collaboration that happens amongst our functional teams.



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