Desktop Support Specialist

4 weeks ago


Birmingham, Alabama, United States Resource Logistics Full time
Job Summary

As a Desktop Support Specialist with Resource Logistics, you will provide high-quality technical support to our clients. Your primary responsibility will be to ensure that all desktops, laptops, and mobile devices are functioning properly and efficiently. You will work closely with our team to resolve technical issues, manage inventory, and provide training and development to our staff.

Key Responsibilities

Manage the reporting of SLAs and adherence to contract requirements

Manage shift planning, including on-call rosters and resource productivity

Enable the team with training and development

Ensure security compliance and sufficient inventory levels across locations

Resolve service requests and incidents before agreed service levels

Plan and execute move requests or project work

Lead the team by providing technical and process assistance

Install and configure desktops, laptops, mobile devices, and associated peripherals and software

Perform break-fix, desk-side support, IMACDs, data migration, refreshes, and health checks

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