Maintenance Systems Administrator and Warranty Coordinator

6 days ago

Ann Arbor, Michigan, United States The Ride Ann Arbor Full time
Job Title: Maintenance Systems Administrator and Warranty Coordinator

At The Ride Ann Arbor, we are seeking a highly skilled Maintenance Systems Administrator and Warranty Coordinator to join our team. This role will be responsible for managing all aspects of the Fleet Maintenance database, the Enterprise Asset Management (EAM) System, and coordinating all warranty-related claims.

Key Responsibilities:
  • Manage the EAM System Database, ensuring accurate and up-to-date information.
  • Initiate and review warranty claims for accuracy, completeness, and adherence to documentation standards.
  • Process and submit warranty claims daily for payment.
  • Accurately code warranty jobs in the Maintenance Data Management System, EAM.
  • Handle rejected claims according to dealership and/or OEM specifications and follow up on outstanding claims.
  • Monitor and reconcile factory payments to the organization Finance Department.
  • Submit daily requests for any required corrections to the Finance Department for outstanding and paid warranty claims.
  • Obtain the Fleet Service Assistant Manager's approval for claims that must be adjusted to policy expense.
  • Proactive communication with Fleet Service team/Parts and Inventory/OEM as appropriate to explain warranty covered, not covered, and ongoing communication.
  • Issue resolution and problem solving.
  • Maintain positive working relationships with all departments within the organization.
  • Establish and maintain relationships with OEM's designated warranty representatives.
  • Keep abreast of all required OEM announcements, bulletins, communications, recalls, etc.
  • Stay current on all required OEM training.
Requirements:
  • 1+ Year of EAM and Fleet Maintenance experience and/or;
  • 2+ Years of Warranty Coordination or equivalent experience and/or;
  • Two-year college/university degree in Accounting or Business Administration or Supply Chain Management or;
  • Four-year college/university degree in Accounting or Business Administration or Supply Chain Management.
Working Conditions:

This role will be based in a heavy-duty vehicle repair facility environment, with occasional exposure to noise, fumes, smoke, chemicals, fuels, cleaners, lubricants, steam, water, heat, and cold.

The ideal candidate will have excellent communication skills, a professional appearance, and a positive attitude. They will be able to work effectively in a team environment and maintain a neat work area.

We offer a competitive salary range of $61,945 - $77,432 and a comprehensive benefits package.

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