Customer Support Specialist
1 week ago
Position: Customer Support Specialist
Location: Hamilton, United Kingdom
Job Type: Permanent - Full Time
Salary: £22,000 per annum, pro rata for part-time hours
As a Customer Support Specialist at HSBC Group, you will be immersed in a dynamic customer service atmosphere where adaptability is key. Your role will involve engaging with customers to assist them in navigating our services effectively. Expect to handle a high volume of inquiries, averaging over 60 interactions daily.
Our reputation for exceptional customer service is built on the dedication of our team members. We seek individuals who are not only passionate about helping others but also possess the ability to connect with customers on a personal level. If you thrive in a fast-paced environment and enjoy challenges, this role is tailored for you.
Benefits and Perks:
- Flexible working arrangements with options for 4 or 5-day shifts
- Access to an on-site gym, personal training, and wellness events
- Generous holiday allowance of 231 hours per annum based on a 35-hour work week
- Opportunity for paid community service days
- Free parking and subsidized on-site childcare
- Comprehensive healthcare coverage for you and your family
- Competitive parental leave policies
- Career development programs and opportunities for advancement
- Extensive training and support during your initial weeks
We are committed to building a diverse workforce that reflects our customer base. We welcome applications from individuals of all backgrounds and experiences. Our aim is to recruit the best candidate for the job, ensuring an inclusive environment for everyone.
Working Hours:
Our customer support operates 24/7, requiring flexibility in your schedule. Shifts may include evenings and weekends, with a maximum shift length of 9 hours and a minimum of 11 hours between shifts. Specific shift patterns will be discussed during the interview process.
At HSBC Group, we believe in promoting a healthy work-life balance and offer various flexible working options to accommodate your needs. We are dedicated to fostering an inclusive workplace where all employees can thrive.
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