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Delivery Associate

2 months ago

Hamilton, Kansas, United States American Freight Furniture Full time

Job Summary

The Delivery Associate - Merchandise Specialist is responsible for the delivery of merchandise to customer homes. This role requires a high level of attention to detail to ensure that merchandise is delivered safely and without damage. The ideal candidate will have a valid State Issued Driver's License and be at least 18 years of age.

Key Responsibilities

  • Licensed and able to drive delivery trucks up to 24' and use basic GPS navigation
  • Properly loads and protects all product for delivery
  • Follows prescribed safety procedures at all times to protect associates, customers, merchandise, and property
  • Follows all protocols for maintaining the delivery vehicle
  • Uses and maintains material handling equipment per process
  • Handles paperwork accurately and acquires all signatures per process
  • Ensures customer satisfaction by maintaining delivery schedule and a professional attitude
  • Calls customer prior to delivery and maintains customer service standards during interaction at delivery
  • Addresses and relays any customer concerns to store management immediately
  • Interacts with sales teams for special instructions for each delivery
  • Completes basic hookup (e.g. connect dryer cord & vent) for qualified home appliances
  • Performs deluxing of furniture, fitness equipment, and lawn & garden during delivery
  • Assists with store tasks including unloading trucks, loading customer vehicles, & moving product on the sales floor
  • Assists with cleaning and other housekeeping duties at the store
  • Performs miscellaneous duties as assigned

Requirements

  • Valid State Issued Driver's License
  • At least 18 years of age