Associate Vice President for Learner Success and Engagement

2 days ago

Indianapolis, Indiana, United States InsideHigherEd Full time
Job Title:

Associate Vice President for Learner Success and Engagement

Job Summary:

The Associate Vice President for Learner Success and Engagement is a strategic and collaborative leader responsible for overseeing and enhancing the university's efforts in supporting student success, engagement, and the overall learner experience. This role will provide visionary leadership and direction to the Executive Director of Learner Success, the Executive Director of Workforce Engagement, and the Executive Director of Student Engagement, fostering a culture of continuous improvement, data-driven decision-making, and innovative solutions.

Key Responsibilities:
  • Develop and implement comprehensive strategies and initiatives to improve student success, retention, and engagement across IWU-National & Global
  • Provide leadership, guidance, and support to the Executive Directors of Learner Success, Workforce Engagement, and Student Engagement, ensuring alignment with the university's mission and goals
  • Collaborate with academic and administrative units to identify and address challenges, streamline processes, and implement best practices for learner success and engagement
  • Leverage data analytics and Salesforce to inform decision-making, track progress, and drive continuous improvement in student support services
  • Foster a culture of proactive and data-informed student support, empowering teams to develop innovative solutions and interventions
  • Establish and maintain effective communication channels with stakeholders, including faculty, staff, students, and external partners
  • Oversee and optimize the operations of academic advising, new student coaching, registration change, student engagement, Spiritcare, military success, and student services (academic appeals, plagiarism, etc.), career advancement, and other service areas with an eye toward excellent service, remarkable hospitality, and data and insight-driven growth
  • Develop and manage budgets, allocate resources, and ensure fiscal responsibility within the division
  • Build a strong, positive culture of engagement, ownership, collaboration, and growth across the division
  • Stay abreast of industry trends and best practices
  • Demonstrate a Christian worldview and upholds the University's Christ-centered mission in interactions with students, faculty, and staff
  • Perform other duties as assigned
Requirements:
  • Masters degree in business, college counseling, student development, or related field required
  • Ph.D. or Ed.D. preferred
  • Proven leadership experience in higher education, preferably in online or adult education settings
  • Demonstrated success in developing and implementing strategic initiatives to improve student success and engagement
  • Experience in leading and managing cross-functional teams, fostering collaboration, and driving organizational change
  • Strong analytical and problem-solving skills, with the ability to interpret and leverage data to inform decision-making
  • Familiarity with student information systems, such as Salesforce, and their application in enhancing student support services
  • Understanding of best practices in academic advising, student engagement, and learner support services
Preferred Qualifications:
  • Excellent communication, interpersonal, and relationship-building skills
  • Strong strategic thinking and analytical abilities
  • Proficiency in data analysis and interpretation
  • Ability to lead and motivate teams, empowering individuals and fostering a collaborative environment
  • Adaptability and flexibility to thrive in a dynamic and rapidly evolving environment
  • Commitment to continuous improvement and innovation in student support services
  • Strong project management and organizational skills
  • Ability to work effectively with diverse stakeholders, including faculty, staff, students, and external partners

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