Collections Account Representative
4 days ago
At Easton Motors, we're committed to providing exceptional service and support to our guests during every step of their purchasing and ownership process. We're seeking a compassionate and dedicated Collections Account Representative to join our team.
Key Responsibilities:- Engage with guests in a respectful and empathetic manner to address outstanding balances and resolve account issues.
- Provide clear and accurate information regarding account details, payment options, and consequences of non-payment.
- Work collaboratively with clients to develop feasible payment plans that align with their financial situation.
- Document all interactions meticulously and follow up as necessary to ensure ongoing communication and resolution.
- Maintain a high level of professionalism and confidentiality at all times.
- Identify and escalate any complex or sensitive issues to the appropriate department for further support.
- Answer calls promptly and courteously.
- Handle guests coming in to make payments and discuss their account and escalate the guest appropriately.
- Process daily mail return and update the applicable system(s).
- Assist with guest disputes accurately and in a timely manner.
- Post payments mailed or reported from the guest.
- Conduct correspondence daily that might include following insurance information, guest disputes, special requests from guests, etc.
- Generate and distribute reports to team members and guests as needed.
- Care for miscellaneous issues that arrive and pertain to the legal department.
- Maintain a clean and safe work environment.
- Provide training and development for Assistant Account Collections Specialists.
- Manage multiple delinquent accounts for debt collection efforts.
- Provide recommendations on how to recover outstanding payments.
- Negotiate payoff deadlines and payment plans.
- Handle questions and guest complaints.
- Investigate and resolve discrepancies in payments or accounts.
- Other duties as assigned.
- High school diploma/GED required, additional qualifications or certifications related to collections or finance are a plus.
- Excellent verbal and written communication.
- Proficient with Microsoft Office Suite and related software.
- Proficient in high volume call answering and administration.
- Organized with great attention to detail.
- Basic understanding of court and administrative proceedings and documentation preferred.
- Proficient in administrative tasks.
- 1-2 years of experience in working with sub-prime customers and the collection of outstanding debt preferred.
- 2 years of customer service experience required.
- NA
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