Collections Account Representative

1 month ago

Portage, Wisconsin, United States Easton Motors Full time
Job Title: Collections Account Representative

At Easton Motors, we're committed to providing exceptional service and support to our guests during every step of their purchasing and ownership process. We're seeking a compassionate and dedicated Collections Account Representative to join our team.

Key Responsibilities:
  • Engage with guests in a respectful and empathetic manner to address outstanding balances and resolve account issues.
  • Provide clear and accurate information regarding account details, payment options, and consequences of non-payment.
  • Work collaboratively with clients to develop feasible payment plans that align with their financial situation.
  • Document all interactions meticulously and follow up as necessary to ensure ongoing communication and resolution.
  • Maintain a high level of professionalism and confidentiality at all times.
  • Identify and escalate any complex or sensitive issues to the appropriate department for further support.
Position Technical Responsibilities:
  • Answer calls promptly and courteously.
  • Handle guests coming in to make payments and discuss their account and escalate the guest appropriately.
  • Process daily mail return and update the applicable system(s).
  • Assist with guest disputes accurately and in a timely manner.
  • Post payments mailed or reported from the guest.
  • Conduct correspondence daily that might include following insurance information, guest disputes, special requests from guests, etc.
  • Generate and distribute reports to team members and guests as needed.
  • Care for miscellaneous issues that arrive and pertain to the legal department.
  • Maintain a clean and safe work environment.
  • Provide training and development for Assistant Account Collections Specialists.
  • Manage multiple delinquent accounts for debt collection efforts.
  • Provide recommendations on how to recover outstanding payments.
  • Negotiate payoff deadlines and payment plans.
  • Handle questions and guest complaints.
  • Investigate and resolve discrepancies in payments or accounts.
  • Other duties as assigned.
Requirements:
  • High school diploma/GED required, additional qualifications or certifications related to collections or finance are a plus.
Required Knowledge and Skills:
  • Excellent verbal and written communication.
  • Proficient with Microsoft Office Suite and related software.
  • Proficient in high volume call answering and administration.
  • Organized with great attention to detail.
  • Basic understanding of court and administrative proceedings and documentation preferred.
  • Proficient in administrative tasks.
Experience:
  • 1-2 years of experience in working with sub-prime customers and the collection of outstanding debt preferred.
  • 2 years of customer service experience required.
License(s)/Certification(s):
  • NA

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