Representative, Customer Service
1 month ago
Our client is currently seeking a
Representative, Customer Service \t\t\tJob role :
Customer Service Representative
Location:
Portage, MI
Duration: 12+ months
Answers incoming requests through a multichannel system
which include but are not limited to inbound phone and inbound email order
entry, order status and trouble shooting of products. .
Follow standardized process to ensure 100% quality for
all orders.
Accountable for all record-keeping as appropriate and
in accordance with Clients specifications.
Understands, interprets and explains detailed
information of printed material and processes.
Prioritizes and identifies activities and tasks,
adjusting priorities when appropriate.
Maintain continual positive attitude, builds
relationships and fosters teamwork.
Participate in continuous improvement
activities/projects and assist in any additional team/organizational
projects as required.
Flexibility in responding to new and rapidly changing
situations and environment.
Demonstrates an understanding of how decisions impact
customers and markets.
Participates in the creation and continuous improvement
of standardized work.
Job Requirements:
High school diploma or equivalent required.
0-2 years relevant experience required.
Prior understanding of customer service and order entry
preferred.
Local candidates preferred Kalamazoo/Portage Area
\t\t\t \t\t\t
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