Account Support Specialist

3 weeks ago

Portage, United States Pro Disposal Full time

Pro Disposal Inc. collects trash and recycled materials in the Central Pennsylvania Region. Currently, we operate out of four regions of Portage, Johnstown, Altoona, and Philipsburg and serve customers in eight counties. We are currently seeking an Account Support Specialist to help fulfill the needs of our growing customer base. The Account Support Specialist position is essential in ensuring accuracy and efficiency in tracking, recording, and managing the company's billing and receivable processes. This position requires an understanding of financial principles, a strong attention to detail, and excellent communication skills to effectively interact with both customers and internal teams. The role supports the company's financial goals by ensuring timely invoicing and receivables while upholding high standards of customer service.

Key Responsibilities:

- Develop, implement, and maintain internal processes to enhance efficiency and accuracy in accounts receivable operations.

- Process and record client invoices in a timely and accurate manner, coordinating with departments as needed.

- Manage customer accounts, following up on all account information (emails, payment information, balance information, etc.) through effective communication and applying respective policies.

- Perform regular account reconciliations to ensure accuracy in accounts receivable balances.

- Conduct account analysis, identifying and resolving discrepancies and outstanding balances.

- Generate and submit daily, weekly, and monthly financial reports to management and relevant entities.

- Collaborate with internal departments such as sales and field teams as necessary to resolve any account issues.

- Provide administrative support, including printing, scanning, and document creation as needed.

- Manage customer inquiries and concerns professionally, ensuring customer satisfaction and adherence to company policies.

Competencies and Key Qualities:

- Financial Acumen: Solid understanding of accounting principles and financial processes.

- Analytical Skills: Ability to analyze and interpret financial data to inform decisions.

- Attention to Detail: Ensures accuracy and precision in all accounts receivable tasks.

- Organizational Skills: Manages multiple tasks, prioritizes effectively, and meets deadlines.

- Communication: Strong verbal and written skills, with a customer-oriented approach.

- Problem-Solving Ability: Capable of identifying issues and implementing solutions.

- Customer Service Orientation: Dedicated to addressing client needs professionally.

- Collaboration: Works well within a team, building strong internal and external relationships.

- Adaptability: Flexible in adapting to new processes, priorities, and technology.

- Integrity: Upholds ethical standards and confidentiality in all tasks.

Qualifications and Experience:

- Education: Associate's degree in accounting, finance, or related field preferred.

- Experience: Minimum of 2 years in accounts receivable or related administrative support.

- Technical Skill: Proficiency in Microsoft Excel (mandatory), with experience in QuickBooks

- Other Requirements: Ability to work both independently and collaboratively; references from three prior employers; pass a pre-employment drug screening.

Core Values:

- Responsibility: Demonstrates accountability in fulfilling commitments to clients and colleagues.

- Integrity: Acts with honesty and consistency, maintaining trust and accuracy.

Physical Demands:

- Regular use of hands for typing and document handling.

- Ability to sit for extended periods and perform tasks requiring manual dexterity.

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