Customer Service Liaison

4 weeks ago


Portage, Pennsylvania, United States Pro Disposal Full time
Customer Service Representative

Pro Disposal Inc. is a leading waste management company serving the Central Pennsylvania Region. We operate in four regions and serve eight counties. We are seeking a professional Customer Service Representative to join our team and help fulfill the needs of our growing customer base. This position is fast-paced and call-centric, with an average of 60-70 calls per shift.

Responsibilities:
  • Follow correct phone etiquette to determine the most effective ways to answer customer inquiries
  • Provide proper introductory information to new customers
  • Ensure customer satisfaction with services
  • Inform customers of additional products or services
  • Escalate queries and concerns
  • Troubleshoot common issues or questions with service
  • Work with a team of CSRs and other departments to find solutions
  • Assist the collections department with outbound calls
  • Perform repetitive tasks
  • Use deductive reasoning and critical thinking skills
Requirements:
  • Experience handling incoming and outgoing phone calls (2+ years in a Call Center or related field)
  • Previous work experience in customer service and/or sales (2 years)
  • Excellent typing skills
  • Proficient in Microsoft Office
  • Ability to learn relevant computer applications
  • Ability to work independently
  • Ability to multitask effectively
  • High School Diploma, or equivalent
  • Accounting knowledge (preferred)
Benefits:
  • Full-time employment
  • Weekday schedule, M-F 8-4:30
  • Health Benefits
  • 401k Profit Matching
  • Annual Bonus


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