Process Enhancement Leader

2 weeks ago


Montpelier, Vermont, United States RELX Full time

About the Position

As a Process Enhancement Leader, your mission is to enhance operational efficiency and drive productivity by identifying and executing process improvements. This role is integral to a team focused on ongoing practices, process definitions, enhancements, and internal escalations.

Key Responsibilities

  • Lead the deployment of both existing and new service architectures across the product range.
  • Oversee the implementation of individual, ad-hoc initiatives and projects aimed at continuous process enhancement.
  • Collaborate with Infrastructure Architecture teams and external partners to address global incidents and change challenges.
  • Build and maintain collaborative relationships with Commercial and Technology colleagues, stakeholders, and teams.
  • Facilitate effective change management across all process improvement initiatives.
  • Guide your team through feedback and coaching to foster continuous improvement, idea sharing, and innovation delivery.
  • Define and manage live product monitoring and internal escalation procedures for all relevant products.
  • Implement system performance monitoring and manage tools and processes, including administration of Azure DevOps and Confluence.

Requirements

  • Demonstrated problem-solving experience with a focus on leading teams to identify, research, and implement effective solutions.
  • Proven knowledge of change management principles.
  • Ability to facilitate and manage root cause analysis.
  • Experience in developing and implementing successful change and improvement initiatives.
  • Advanced skills in process improvement.
  • Strong organizational, project planning, and time management skills across multiple functional groups.
  • Excellent understanding of service architecture and change management principles.

Work Environment

We promote a healthy work/life balance and offer a range of benefits to support your wellbeing and career growth. Our initiatives include flexible working hours, retirement benefits, wellness programs, and family support options.

About RELX

RELX is a global provider of information and analytics for professional and business customers across various industries. We empower our clients to make informed decisions, achieve better outcomes, and enhance productivity.



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