Process Enhancement Leader
2 weeks ago
About the Position
As a Process Enhancement Leader, your mission is to enhance operational efficiency and drive productivity by identifying and executing process improvements. This role is integral to a team focused on ongoing practices, process definitions, enhancements, and internal escalations.
Key Responsibilities
- Lead the deployment of both existing and new service architectures across the product range.
- Oversee the implementation of individual, ad-hoc initiatives and projects aimed at continuous process enhancement.
- Collaborate with Infrastructure Architecture teams and external partners to address global incidents and change challenges.
- Build and maintain collaborative relationships with Commercial and Technology colleagues, stakeholders, and teams.
- Facilitate effective change management across all process improvement initiatives.
- Guide your team through feedback and coaching to foster continuous improvement, idea sharing, and innovation delivery.
- Define and manage live product monitoring and internal escalation procedures for all relevant products.
- Implement system performance monitoring and manage tools and processes, including administration of Azure DevOps and Confluence.
Requirements
- Demonstrated problem-solving experience with a focus on leading teams to identify, research, and implement effective solutions.
- Proven knowledge of change management principles.
- Ability to facilitate and manage root cause analysis.
- Experience in developing and implementing successful change and improvement initiatives.
- Advanced skills in process improvement.
- Strong organizational, project planning, and time management skills across multiple functional groups.
- Excellent understanding of service architecture and change management principles.
Work Environment
We promote a healthy work/life balance and offer a range of benefits to support your wellbeing and career growth. Our initiatives include flexible working hours, retirement benefits, wellness programs, and family support options.
About RELX
RELX is a global provider of information and analytics for professional and business customers across various industries. We empower our clients to make informed decisions, achieve better outcomes, and enhance productivity.
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