National Accounts Fleet Support Manager

23 hours ago


New Bremen, Ohio, United States Crown Equipment Corporation Full time

About Crown Equipment Corporation

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

Job Summary

We are seeking a highly skilled National Accounts Fleet Support Manager to join our team. The successful candidate will be responsible for ensuring the company is the preferred vendor with an assigned group of National Accounts by supporting the user's Fleet Management and aftermarket requirements.

Key Responsibilities

  • Manage key metrics for assigned accounts to track yearly performance.
  • Work with New Bremen based Customer Service and Fleet Service departments with regards to ongoing support of assigned accounts.
  • Ensure that appropriate Corporate and Local support is being accomplished for each customer according to their needs and Level of Service Guidelines.
  • Primary contact for customer for all aftermarket support issues via all communication channels.
  • Work in conjunction with District Service and Parts Managers to most effectively utilize Company support resources.

Fleet Management

Assist the customer directly with Fleet Management including: Fleetstats, Infolink, work order management systems and/or customer maintenance data.

Account Visits/Business Reviews/Audits

Routinely visit assigned accounts to provide both sales and service support consistent with the Company's commitment to the customer.

Service Support Programs

Collaborate with other Company Managers, Marketing and Service Departments to develop new "Customer Focused" value added service support programs and communication tools that position the company as the preferred supplier when compared to competitors.

Requirements

  • 2-4 years' related experience.
  • Technical degree or Associate degree (Business, Engineering Sales, Marketing) for the Latin American role.
  • Non-degree considered if 6+ years of related experience along with a high school diploma or GED.
  • Extensive travel (over 20%).
  • Extensive overnight stays (over 20%).
  • Bilingual (verbal and written communication in English/Spanish for Latin American role).

Benefits

Crown offers an excellent wage and benefits package for full-time employees. Current benefits being offered include:

  • Competitive Wages.
  • Health/Dental/Vision/Prescription Drug Plan with a company contribution to each.
  • Health Savings Accounts and Flexible Spending Accounts.
  • 401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan.
  • Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings.
  • Paid Parental Leave.
  • 9 Paid Holidays.
  • Paid Vacation accrued at a rate based on length of service and position.
  • Paid Sick Leave.
  • Birthday Pay for Non-Exempt employees.
  • Tuition Reimbursement up to $5,250 per calendar year.

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