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InfoLink User Support Specialist

1 month ago

New Bremen, Ohio, United States Crown Equipment Full time

Job Summary

Crown Equipment Corporation is seeking a highly skilled InfoLink User Support Specialist to drive end-user adoption of our products. As a key member of our team, you will be responsible for helping customers develop and implement best practices and standard operating procedures.

Key Responsibilities

* Drive end-user adoption of Crown InfoLink products
* Help customers develop and implement best practices and standard operating procedures
* Prepare internal and external customers for a successful implementation by planning, training, and managing support service processes
* Develop and support the retail network to provide web-user and operator trainer training
* Deliver, develop, and support the retail network with conducting business reviews and consulting with end users on sustaining use and improvement processes
* Analyze Crown InfoLink data and make recommendations on action steps

Requirements

* 2-4 years related experience
* Must have valid driving privileges
* Extensive travel and overnight stays (over 20%)
* Associate degree in Electronics, Information Technology, Engineering, or related field is preferred
* Advanced computer skills or aptitude, interpersonal skills, and customer support field experience in the lift truck industry are desired

What We Offer

* Excellent wage and benefits package for full-time employees, including Health/Dental/Vision/Prescription Drug plan, Flexible Spending, and 401k
* Anticipated wage range starts at $64,000 annually, depending on skills and related experience

EO/AA Employer

Crown Equipment Corporation is an equal opportunity employer and welcomes applications from diverse candidates.