Patient Access Coordinator

3 weeks ago


Winfield Illinois, United States Northwestern Memorial Healthcare Full time
{"title": "Patient Access Specialist", "description": "Job Summary

We are seeking a highly skilled Patient Access Specialist to join our team at Northwestern Memorial Healthcare. As a key member of our access services team, you will play a critical role in ensuring seamless patient access to our healthcare services.

Key Responsibilities
  • Provide exceptional customer service to patients, responding to questions and concerns in a timely and professional manner.
  • Collect and verify patient demographic information, ensuring accuracy and completeness.
  • Interact with various hospital departments and physicians' offices to effectively schedule and direct patients through our systems.
  • Perform medical necessity checks and communicate options to patients as necessary.
  • Inform patients of any issues with securing their financial account for their encounter.
  • Complete out-of-pocket estimations as requested by patients.
  • Provide training and education as needed to ensure high-quality patient care.
  • Manage work schedule efficiently, completing tasks and assignments on time.
  • Participate in quality assurance reviews to ensure integrity of patient data information.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Excellent communication and interpersonal skills, with ability to work effectively in a fast-paced environment.
  • Ability to maintain patient confidentiality and handle sensitive information with discretion.
  • Proficiency in computer applications, including Epic and other relevant systems.
  • Ability to work independently and as part of a team, with a strong focus on customer service and quality care.
What We Offer

As a Patient Access Specialist at Northwestern Memorial Healthcare, you will enjoy a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.

", "lang_code": "en-US"}

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