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Patient Access Coordinator
2 months ago
Benefits
* $10,000 Tuition Reimbursement annually ($5,700 for part-time employees)
* $10,000 Student Loan Repayment ($5,000 for part-time employees)
* $1,000 Professional Development annually ($500 for part-time employees)
* $250 Wellbeing Fund annually ($125 for part-time employees)
- Matching 401(k)
- Comprehensive medical, dental, and vision coverage
- Life insurance
- Annual salary increase and incentive bonus
- Paid time off and holiday pay
At Northwestern Medicine, we are driven by a community of colleagues dedicated to our mission of providing exceptional care.
Join us to collaborate with some of the nation's leading clinical professionals at the forefront of medical innovation and research in partnership with Northwestern University Feinberg School of Medicine.
We acknowledge your journey and support your future aspirations. We value diverse perspectives and experiences, which enhance our commitment to equity and a culture of service.Advance your career through extensive training and development opportunities, mentorship programs, educational support, and student loan repayment options.
- Shape your ideal career with flexible work arrangements, a Reimbursable Well-Being Fund, and a Total Rewards package that prioritizes your physical, mental, emotional, and financial wellness.
- Contribute to your community through volunteer opportunities and foster inclusive change through our workforce-led resource groups.
Job Overview
The Patient Access Coordinator for Rehabilitation Services embodies the mission, vision, and values of Northwestern Medicine, adhering to the organization's Code of Ethics and Corporate Compliance Program, while complying with all relevant policies, procedures, guidelines, and regulatory standards.
Key Responsibilities:
- Serve as the initial point of contact for the department, welcoming staff and clients courteously, and directing inquiries to the appropriate personnel.
- Manage incoming telephone calls with professionalism, ensuring clear communication of messages to all team members.
- Exhibit a customer-oriented approach, effectively engaging with all levels of staff and clientele.
- Take on special projects as assigned.
- Utilize critical thinking to prioritize tasks and adapt to the dynamic needs of the department.
- Oversee clerical duties in collaboration with senior staff, clinical coordinators, and management.
- Assist in processing departmental invoices and purchase requests as needed.
- Maintain adequate supply levels for the department.
- Independently manage the Department Appointment Report (DAR) in the electronic health record system.
- Schedule, confirm, and reschedule patient appointments for Rehabilitation Services and its satellite locations.
- Ensure compliance with departmental requirements, including the completion of necessary documentation and coordination with other departments.
- Efficiently manage new evaluations, follow-up appointments, cancellations, and waitlists.
- Facilitate patient check-in processes to streamline workflow.
- Complete end-of-day processing in accordance with policy.
- Adhere to scheduling guidelines for new patient evaluations to optimize therapist productivity.
- Collect payments and ensure accurate documentation in line with current standards.
- Conduct daily reconciliation and balancing as required.
- Manage therapists' monthly schedules and templates.
- Schedule meetings and team huddles as requested.
- Coordinate with senior staff to appropriately block scheduled time off.
- Conduct confirmation calls for new evaluations the day prior to appointments and prepare necessary documentation.
- Process orders and evaluate requests as necessary.
- Consult with technicians for interpretative needs when appropriate.
- Assist patients in obtaining orders not available in the electronic system.
- Possess a thorough understanding of the scanning process, ensuring accurate indexing of clinical documents.
- Monitor and maintain authorization for visits not previously authorized.
- Assist in clinic setup and cleanup as needed.
- Collaborate with senior staff to monitor charges and independently address pending items.
- Manage faxing of documentation to insurance companies and physician offices for necessary authorizations.
- Work with relevant departments to ensure accurate registration for timely billing and management of patient accounts.
Qualifications
Required:
- Minimum of two years' experience in a front office setting with computer proficiency
- High School diploma or equivalent
- Successful completion of training for scheduling and registration in the electronic health record system
Equal Opportunity Employer
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment based on age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.
