Patient Access Coordinator

3 weeks ago


DeKalb Illinois, United States Northwestern Memorial Healthcare Full time
Job Summary

We are seeking a highly skilled Patient Access Specialist to join our team at Northwestern Memorial Healthcare. As a key member of our access services team, you will play a critical role in ensuring seamless patient registration and scheduling processes.

Key Responsibilities
  • Consistently demonstrate exceptional customer service skills, adhering to our Patients First philosophy and setting a positive tone for our patients and colleagues.
  • Respond to patient inquiries and concerns in a timely and professional manner.
  • Collaborate with internal stakeholders to effectively schedule and direct patients through our systems.
  • Verify patient demographic information and maintain confidentiality in accordance with HIPAA regulations.
  • Provide training and education to colleagues as needed.
  • Participate in quality assurance reviews and contribute to process improvements to enhance customer service and operational efficiency.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency in computer applications, including Epic and other relevant systems.
What We Offer

As a Patient Access Specialist at Northwestern Memorial Healthcare, you will enjoy a competitive salary and benefits package, opportunities for professional growth and development, and the satisfaction of working for a leading healthcare organization that values its employees and patients.



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