Customer Service Representative
7 days ago
We are seeking an experienced Customer Service Representative to join our team as a Benefits and Claims Specialist. In this role, you will provide exceptional customer service to participants, beneficiaries, union locals, and providers regarding eligibility, benefits, and claims status.
Responsibilities- Maintain current knowledge of assigned Plan(s) and effectively apply knowledge in all job functions.
- Provide written, verbal, or face-to-face customer service by responding to and documenting telephone and written inquiries in accordance with various Plan(s) benefits.
- Update files, including documenting system notes of conversations or action taken.
- Perform tasks associated with the administration of retirement and health and welfare benefits, such as processing and/or sending mailers or required forms as requested by members.
- Process enrollments and update member information in applicable system(s).
- Distribute communications related to regulatory requirements.
- Initiate Action Requests to appropriate departments requesting adjustments to claims, retirement, and/or eligibility as necessary.
- High school diploma or GED.
- One year working as Level 1 Customer Care Advocate.
- Strong work ethic and team player mentality.
- Highly developed sense of integrity and commitment to customer satisfaction.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Solid organization skills with strong detail orientation and listening skills.
The estimated salary for this position is $45,000 - $65,000 per year, depending on experience. As a valued member of our team, you will also receive comprehensive benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
Zenith American Solutions offers a dynamic and supportive work environment, where you can grow your career and make a real difference in the lives of our customers. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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