Risk Operations Specialist

4 days ago


Houston, Texas, United States Diligente Technologies Full time

Job Summary

Diligente Technologies is seeking a highly skilled Risk Operations Specialist to join our Risk Onboarding Team. As a Risk Operations Specialist, you will play a critical role in reviewing new and existing accounts for potential fraudulent activity while adhering to risk and compliance requirements.

Key Responsibilities

  • Verify the accuracy and authenticity of customer-provided information, documents, and identification through reliable sources and appropriate verification processes.
  • Establish and maintain strong customer relationships while conducting due diligence and fraud reviews.
  • Conduct thorough investigations into suspicious activity, analyzing data and making informed decisions.
  • Communicate clearly and effectively with customers, providing timely updates and resolutions.
  • Prioritize and balance multiple tasks simultaneously, meeting agreed-upon deadlines and SLAs.
  • Identify trends and patterns related to risk management, providing insights to inform business decisions.

Requirements

  • 1-3 years of experience in fraud and risk investigation operations, preferably in e-commerce, payments, or financial services.
  • Strong data analysis and investigative skills, with a keen eye for detail.
  • Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects.
  • Proven ability to learn and adapt to new processes and standard operating procedures.
  • Excellent problem-solving skills, with the ability to think critically and make informed decisions.

What We Offer

  • A dynamic and fast-paced work environment with opportunities for growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a talented team of professionals who are passionate about risk management and compliance.


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