Customer Support Specialist

2 weeks ago


New York, New York, United States Genius Sports Limited Full time
About the Role

We are seeking a highly skilled and enthusiastic Customer Support Executive to join our team at Genius Sports Limited. As a key member of our support team, you will be responsible for providing exceptional customer service to our fans and users of our games and products.

Key Responsibilities
  • Provide timely and effective support to our customers via our customer support platform (Zendesk)
  • Monitor our products during live matches and events to ensure there are no issues and escalate issues when they appear
  • Perform dedicated testing of our products to ensure they are functioning as expected
  • Collaborate with our global team of producers, product managers, account managers, UX specialists, designers, developers, and QA staff to deliver exceptional customer experiences
Requirements
  • A love of sports and the use of digital platforms
  • An authentic, enthusiastic, and proactive nature, along with a strong cultural alignment with our existing team
  • Able to prioritize tasks effectively and work within a team
  • Adaptable to the needs of our projects and clients, with the ability to wear multiple hats when necessary
  • Willingness to work with remote teams and co-workers and adapting to various styles of communication
  • Illustrate empathy and be conscious of tone of voice while providing users with articulate and helpful responses
  • The ability to work unusual hours when required, given the nature of the sports industry that we serve
What We Offer
  • The opportunity to work on an exciting range of products with some great clients
  • An amazing bunch of people to make coming to work every day something you enjoy
  • The chance to work in a dynamic and fast-paced environment with a global team of talented individuals
About Genius Sports Limited

Genius Sports Limited is the official data, technology, and commercial partner that powers the global ecosystem connecting sports, betting, and media. We are the trusted partner to over 500 sports organizations globally, capturing the highest quality data for many of the world's largest leagues and federations.



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