Customer Support Specialist
2 weeks ago
Leapsome is a cutting-edge platform that empowers companies to create environments where people can achieve shared goals, build authentic relationships, learn, and grow together. Our mission is to make work fulfilling for everyone.
Job DescriptionWe are seeking a highly skilled and dedicated Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for delivering exceptional support to our customers, ensuring their needs are met, and providing solutions to their technical issues.
Key Responsibilities:- Provide top-notch support to customers via phone, email, and chat
- Troubleshoot technical issues and resolve customer complaints in a timely and professional manner
- Collaborate with internal teams to resolve complex customer issues
- Develop and maintain a deep understanding of our products and services
- Stay up-to-date with industry trends and best practices in customer support
- 2+ years of experience in customer support or a related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong technical skills and ability to learn new technologies quickly
- Passion for delivering exceptional customer experiences
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
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