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Customer Success Lead for Mid-Sized Enterprises

2 months ago

Columbus, Ohio, United States Seamless Full time
Job OverviewAbout the Role

As a Customer Success Manager at Seamless, you will play a crucial role in ensuring the retention and growth of our mid-market client accounts. The Mid-Market CSM is tasked with fostering product adoption and driving revenue growth across our customer portfolio, while prioritizing customer satisfaction and maximizing their lifetime value.

Key Responsibilities
  • Engage proactively with current clients to understand their needs and experiences with Seamless.AI, ensuring their satisfaction and identifying avenues for account growth.
  • Oversee the renewal process comprehensively, including contract negotiations, to maintain a high retention rate.
  • Formulate and execute strategies aimed at increasing customer investment in Seamless.AI's offerings.
  • Collaborate closely with customer success and sales teams to pinpoint opportunities for account expansion.
  • Conduct regular reviews of accounts to assess customer satisfaction and preemptively address any potential issues prior to renewal.
  • Maintain detailed records of customer interactions, transactions, and feedback, utilizing this data to refine future strategies.
  • Stay informed about Seamless.AI product advancements and industry trends to provide informed support and guidance to clients.
  • Utilize a blend of technology-driven and personal outreach methods to proactively ensure customer health across the Mid-Market segment.
  • Adopt a consultative approach to guarantee that customers are fully leveraging Seamless.AI, ensuring their subscriptions are renewed annually.
  • Monitor changes within customer organizations, identify at-risk clients, and coordinate efforts to mitigate risks.
  • Escalate issues as necessary to facilitate timely and proactive resolutions.
Qualifications & Requirements
  • Bachelor's Degree in Business, Marketing, or a related discipline.
  • 2-3 years of experience in sales, account management, or customer success, ideally within a technology or SaaS context.
  • Exceptional written and verbal communication skills.
  • A collaborative team player, capable of working alongside various internal teams.
  • Detail-oriented and well-organized; sales experience is a plus.
  • Familiarity with Salesforce, Gainsight, Outreach, and experience with high call volumes is advantageous.
  • Ability to quickly learn new technologies and train others effectively.
  • Strong negotiation and closing capabilities.
  • Proficient in building rapport and nurturing long-term relationships with clients.
  • Self-motivated with a results-oriented mindset.

Seamless.AI has been at the forefront of delivering premier sales leads since its inception. Our innovative product serves as a real-time B2B search engine, empowering sales teams to optimize revenue, enhance sales, and efficiently access their total addressable market through artificial intelligence. We pride ourselves on our recognition as one of Ohio's fastest-growing companies and our accolades for workplace culture and employee satisfaction. We are committed to fostering a diverse and inclusive environment and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Visa sponsorship is not part of our hiring package; applicants must be authorized to work in the U.S.